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No reward on kickstarter page?
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TOPIC: No reward on kickstarter page?
#51957
No reward on kickstarter page? 11 Months, 3 Weeks ago  
Hey guys,

Sorry, I'm very new to the whole kickstarter thing, and I have a possibly dumb question here: On my funding page from kickstarter (congratulations, thanks to you and...... is now fully funded), it shows my donation at $245.00, but it says no reward for reward level. Is this normal? Or did I forget to click something, and totally bone myself?
Knyo
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#51961
Re:No reward on kickstarter page? 11 Months, 3 Weeks ago  
Did you select a reward level after entering the dollar amount for your pledge? Sounds like you didn't.

Entering a pledge dollar amount and selecting a pledge reward level are two separate steps of the pledge process. Below the text field where you enter your dollar amount there was a list of the pledge level rewards with radio buttons. You have to select the radio button for the reward level you want.

The reward level selected may only be for up to the dollar amount of the pledge, but may be less. Any dollars remaining of your pledge after you deduct the dollar amount of the selected pledge level from it may then be applied to add-ons. This is why it is a two-part process and your dollar value pledged doesn't automatically get you the highest reward level up to the value of a given pledge. Someone may want a lower level pledge reward, but be able to get several add-ons.

The add-ons you wish to apply the remaining money of your pledge to are selected via a survey sent by the project owner after the end of the kickstarter.

Now as to what can be done now if you didn't select a reward level is up to DF. Contact DF via email and see if you can fix it. It was stated that you could not change your pledge level reward after the end of the kickstarter, so I believe you might be in for a disappointing answer.
Sartredes
Kobold
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#51996
Re:No reward on kickstarter page? 11 Months, 3 Weeks ago  
I'm not sure what happened to you to be honest. You can't not select a reward level, it won't let you go to the next screen unless you do (I just tried it on a random KS to verify it). So somehow your pledge glitched or you accidently selected No Pledge. As was already said, I would contact the DF team and see if they can help you get it straightened out.
Alarian
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#52134
Re:No reward on kickstarter page? 11 Months, 3 Weeks ago  
agh, okay. Thanks, I'll try
Knyo
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