Painted "unpainted" Jade pillars ???

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stratocumulus
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Re: Painted "unpainted" Jade pillars ???

Post by stratocumulus » Tue Jul 31, 2018 2:31 pm

This looks like a production f-up on the factory's side of things.
I hope they go back and get them fabricated with the correct material.
Not having the pillars' jade match the jade on all the other Temple pieces is a major f-up.
Especially, since the Jade Temple is supposed to have been a limited run.
Will be interesting to see how DF handles this....

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Re: Painted "unpainted" Jade pillars ???

Post by DWChancellor » Tue Jul 31, 2018 1:25 pm

Sad to hear about the pillars. Mine haven't shipped yet. I wonder if I could get that fixed now?
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Re: Painted "unpainted" Jade pillars ???

Post by pacarat » Tue Jul 31, 2018 9:07 am

Phoenix Rising wrote:
Tue Jul 31, 2018 2:13 am
Any idea how they plan on dealing with the pillars in the Shrine itself?
The “unpainted” pillars in my shrine set are in the same state as the pillars from the pillars set - half-ass paint job over clear dwarvenite.

I’m sending the whole box back and getting a grey box. Suggest you contact DF directly if you’re looking at other options. (I didnt go there.)

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Re: Painted "unpainted" Jade pillars ???

Post by MBCE » Tue Jul 31, 2018 4:29 am

What about the painted Jade pillars? Were they can in Jade material?

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Re: Painted "unpainted" Jade pillars ???

Post by Phoenix Rising » Tue Jul 31, 2018 3:16 am

I really really wanted jade pillars, but if they can't replace them with the real stuff I think I'll have to get extra plain pillars and try for white marble instead.

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Re: Painted "unpainted" Jade pillars ???

Post by Phoenix Rising » Tue Jul 31, 2018 3:10 am

It won't be quite as heinous in painted because the worst part (on mine, anyway) is the top, and that's 100% painted. But the nearly Reaper Jade color and look of the pillars has little to do with the creamy jade of the rest of the set.

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Re: Painted "unpainted" Jade pillars ???

Post by Talistran » Tue Jul 31, 2018 2:40 am

Stefan posted on Facebook when someone else brought this up, that he is looking into it. Meanwhile, he says that DF is happy to replace them with another set of pillars if you like or send you a refund. Standard awesome DF CS. Now if they just would communicate before hand :)

Nate also mentioned something about Jade having problems in manufacturing as well.

So far, the pillar seem to be the only affected item. I'm hopeful that the painted version of the Jade pillars isn't as "off" colorwise as the unpainted; you can definitely see a difference in the green shade of the unpainted Jade Pillars compared to the unpainted Jade walls and it is not nice.

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Re: Painted "unpainted" Jade pillars ???

Post by dice4hire » Tue Jul 31, 2018 2:33 am

I really hope the factory did not blindside them with these. That would be pretty egrarious.
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Re: Painted "unpainted" Jade pillars ???

Post by Phoenix Rising » Tue Jul 31, 2018 2:13 am

Any idea how they plan on dealing with the pillars in the Shrine itself?

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Re: Painted "unpainted" Jade pillars ???

Post by pacarat » Tue Jul 31, 2018 1:43 am

I have been in contact with DF (Chuck) for a resolution - I'm looking to return the five sets I have that contain psuedo-jade pillars for refund/credit.

So far I am seeing the usual excellent customer service that DF has always provided me when I've had an issue. I don't expect that to change in the future, based on their track record. Which is a pretty cool thing these days.

I don't speak in any official capacity for DF, and I dont want to put words in their mouths, but it appears these came out of the factory as an unexpected surprise to DF as well.

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