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Customer Service Forum
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TOPIC: Customer Service Forum
#53960
Customer Service Forum 1 Year, 3 Months ago  
I think there should be a Customer Service Forum, so that customer issues can be centralized into one section of the boards.

This would make it much easier for Jeff & Stefan to spot these threads and respond to them in a timely fashion. At present, customers who have service issues post in various forums, sometimes piggy-backing on other threads. With a Customer Service Forum, customers who post their issues would gravitate to an obvious location that DF could more easily monitor. DF could also post (locked?) stickies with their policies.

Thoughts?
jackattack
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#53963
Re:Customer Service Forum 1 Year, 3 Months ago  
Excellent idea!
Arcarius2001
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#53964
Re:Customer Service Forum 1 Year, 3 Months ago  
yes !!!

Great idea to help the new customers :)

@+

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#53966
Re:Customer Service Forum 1 Year, 3 Months ago  
Jeff & Stefan might also be able to be auto notified whenever someone posts in that thread.
Harneloot
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#56519
Re:Customer Service Forum 11 Months, 2 Weeks ago  
Just sayin'.
jackattack
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#56533
Re:Customer Service Forum 11 Months, 2 Weeks ago  
I would like to add my support for jack's suggestion. It would make things easier on Jeff and Stefan since they would only need to check the one forum for issues (after all, we are a vocal lot and would happily point a confused newcomer that way). There could also be an FAQ type post stickied to the top of said forum to further enlighten new folks and lighten the Forge Folk's workload.

This would mean things like "when will game tiles be in the web store?" can be added to the FAQ so that folks can find such things easily instead of the same question getting answered a few dozen times. Granted, it will still get asked a dozen, but it is better than nothing...
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#59656
Re:Customer Service Forum 9 Months ago  
Bump.
jackattack
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