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Multi box shipments question
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TOPIC: Multi box shipments question
#57351
Multi box shipments question 10 Months ago  
So I read on the latest newsletter that the multibox shipments may receive one or no notifications upon shipping. I have a question though, regardless of how many tracking numbers you receive (or any at all), will the fundafull shipping page at least show green once your order has been shipped? Or will that not be updated either?

Only asking because I see tons of folks who are getting 3 or 5 sets receiving orders and not any other reports of larger shipments on the forums...


Original Letter:
Dear Game Tiles Backer:

I wanted to pass along some U.S. bound shipping updates.

About 20% of you have already received your shipments. If this includes you, no need to read further.

About 65% of you either have your product on a truck headed east (to be dropped into the FedEx system early next week), or have your product already in the FedEx system. The remaining 15% of US shipments will go directly into the FedEx system next week, mostly Monday-Wednesday. PO Box shipments will conclude next week as well.

Tracking Number Issues

East Bound Trucked Shipments: Until these consolidated, trucked shipments arrive at their distribution point and are scanned by FedEx (mostly early next week), their tracking numbers aren’t yet captured in FedEx’s delivery tracking database. So if you receive a tracking number and the FedEx website can’t yet find it, please don’t be concerned.

Multi-box Shipments: We’ve had some trouble getting tracking e-mails generated for those of you receiving more than 1 master carton (generally more than 5 sets). It’s just a glitch in the system that we need FedEx’s help to resolve. We’re doing the very best we can to fix it, but it’s likely that some backers might receive their shipment without (or ahead of) their tracking e-mail, especially on the west coast. I’m sorry about that, I hope it’s not a problem for anyone.

Please note that almost all US shipments are FedEx Home Delivery. Most of these deliveries occur on a Tuesday to Saturday schedule.

If you have a question related to your shipment over the weekend, please understand that we might need either our logistics company’s staff or FedEx to assist us during the workweek, so we’d be very grateful if you can bear with us. If you do need to contact us, sending the message via Fundafull will help us respond and track the question most efficiently.
Fizzikx
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#57352
Re:Multi box shipments question 10 Months ago  
Yeah, I'm not sure we've had a single report from someone who bought more than 5 base sets.

Not sure about the answer to your question, but I'd assume we'll see some this week.
DungeonBuilder
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#57353
Re:Multi box shipments question 10 Months ago  
I ordered 10 sets where did you see the information about there may not be a shipping notification I think I missed that
Crimson_King_of_the_Tower
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#57356
Re:Multi box shipments question 10 Months ago  
It's in their most recent email announcement (it was not an update through Kickstarter.. probably sent through Fundafill)

Here is the part on multi box shipments:

-------
Multi-box Shipments: We’ve had some trouble getting tracking e-mails generated for those of you receiving more than 1 master carton (generally more than 5 sets). It’s just a glitch in the system that we need FedEx’s help to resolve. We’re doing the very best we can to fix it, but it’s likely that some backers might receive their shipment without (or ahead of) their tracking e-mail, especially on the west coast. I’m sorry about that, I hope it’s not a problem for anyone.

Please note that almost all US shipments are FedEx Home Delivery. Most of these deliveries occur on a Tuesday to Saturday schedule.
--------
DungeonBuilder
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#57357
Re:Multi box shipments question 10 Months ago  
Crimson_King_of_the_Tower wrote:
I ordered 10 sets where did you see the information about there may not be a shipping notification I think I missed that


Updated first post with the newsletter info they sent out...
Fizzikx
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#57500
Re:Multi box shipments question 10 Months ago  
To answer my own question (in case anyone else was wondering) it appears that multibox shipments will recieve emails with shipping numbers (in my case for 10 sets and 20 add ons, 3 FedEx tracking numbers with 3 boxes each) and the Fundafull shipping page WILL show as your order being shipped but may only list a single tracking number (in my case the tracking number shown was the one listed in the very first email that went out).

Interestingly enough it supposedly shipped on the 21st even though I recieved my tracking numbers today. Additionally the fundafull page also did not show my correct ship date either as it seemed to coincide with showing a shipped status when I recieved my emails.

In either case FedEx reports I should see them tomorrow so I'm super excited and now hopefully some of you are more enlightened? Hope that helps some of you!
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Last Edit: 2013/10/22 19:17 By Fizzikx.
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#57589
Re:Multi box shipments question 10 Months ago  
Final update;

Received the shipment today and it was only 3 boxes. Therefore when/if you receive notice for multiple shipping numbers they are just part of a greater whole, regardless of the fact that each number indicated 3 boxes each.

All my 10 sets and 20 add ons are here as well as the 1 paint set I ordered! No time to open them today (aside from set and box verification). Maybe a full review in the review section later in the week.

Go DF team!!
Fizzikx
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Last Edit: 2013/10/23 13:03 By Fizzikx.
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