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TOPIC: Help please!
#47928
Help please! 1 Year, 5 Months ago  
Hello all,

I have been trying to contact Dwarven Forge EU to place an order at them but so far no luck.

The emails are bouncing back.

It is very sad because I need to buy these sets for the birthday of a very special person in my life, just in 17 days from now on.

:((

Cavernous River and Walls Set
Cavernous Passage Set
Cavernous Lake Set
Cavern Set


Can someone help, please?

I need these items as soon as possible.

Many thanks,
Thessar
Thessar
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#47929
Re:Help please! 1 Year, 5 Months ago  
I think Jens is getting your messages, but maybe you're not getting his. If you are in Romania, I sent Jens info about your shipping today. You could try sending him a personal message through this forum, his user name is Thod.
otherworld
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Otherworld Miniatures Webshop - www.otherworldminiatures.co.uk
 
#47930
Re:Help please! 1 Year, 5 Months ago  
Oh my, if only I knew how to contact Jens / Thod.

We are speaking about quite a lot of money here. Surprising to see no one is hurrying to take them from me :D

I hope I will be in contact with someone this weekend. I am running out of time :((

Thanks.
Thessar
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#47931
Re:Help please! 1 Year, 5 Months ago  
Very surprised you haven't been contacted. Have you tried the EU phone number?
Harneloot
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#47934
Re:Help please! 1 Year, 5 Months ago  
I think Jens is travelling back from Germany today, so I'd expect him to be in touch over the weekend. If not, please contact me at otherworld(at)madasafish(dot)com, and I'll try to sort this out for you. We should have enough time to get an order to you if it's shipped early next week.

Richard Scott
Otherworld Miniatures
otherworld
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#47938
Re:Help please! 1 Year, 5 Months ago  
Hi Thesar

I did reply on Thursday while traveling - but e-mail behaved strange - mail to Richard bounced.

I got a quote and will reply in a moment. Please let me know if it doesn't reach you.

Sorry for the slow reply. I was off for a few days but didn't close shop as most normal orders just go through normally and I'm not shipping. But off course I'm the one sorting out special bits.
Thod
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#47957
Re:Help please! 1 Year, 5 Months ago  
Many thanks to all for your help!

I have now paid for my first BIG Dwarven Forge order.

1 x Cavernous River and Walls Set
1 x Cavernous Passage Set
1 x Cavernous Lake Set
1 x Cavern Set
1 x Wicked Additions Set

:))

My kid and his gang of pals will be tongue-tied when they will see what that pesky wizard prepared for them!

I will make sure to take photos and post them here.

Once again, my thanks for the help!
Thessar
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#47958
Re:Help please! 1 Year, 5 Months ago  
Thessar

Welcome to this small family of collectors - I just send your instructions to the warehouse and the next information you get should be a shipping order.

I would like to thank everyone here who posted advice while I was offline for a few days. Most of my website should work fine without needing my attention - but there are the times when it is needed.

I'm always trying to be quick - but this has been one of the very few occasions where my wife wanted me to 'stay offline and just relax'.

But it seems we still got everything sorted in time.

Thod
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#48116
Re:Help please! 1 Year, 5 Months ago  
Is there a second email address through which I can contact Richard at Otherworld Miniatures besides the one on his site? I understand that he is responsible of packing and shipping the Dwarven Forge orders?

Alas, his email address bounces back, he is out of touch.

I have just placed a new big order at DW EU and I need some updates.

Many thanks!
Thessar
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#48118
Re:Help please! 1 Year, 5 Months ago  
Not sure what's happening - one of mine bounced as well. I will phone him tomorrow - so please feel free to send anything via me.

Your order only reached him late this afternoon. Orders via me can be delaid - especially on Wednesdays - game evening. We play until late and if I clean up the table in the morning from left over DF to make space for breakfast then I miss the time to send emails prior to work.
Thod
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#48119
Re:Help please! 1 Year, 5 Months ago  
Resolved. Thank You.
Thessar
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Last Edit: 2012/11/16 10:01 By Thessar.
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#48136
Re:Help please! 1 Year, 5 Months ago  
Welcome Thessar!

Thank you for your patience and tenacity, we all appreciate it, including us over here in Brooklyn and Illinois! It's always great to hear the excitement from new Collectors!
Please post some pics later!

Welcome!
Stefan
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
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