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Ordering Error :
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TOPIC: Ordering Error :
#45577
Ordering Error : 2 Years, 7 Months ago  
Jens, sent you an email. But incase you don't see it first.
There appears to be an error ordering from the EU website.
I get;
"Error: Please select another Shipping Method." No matter what shipping method is chosen.

Looks like something is bugged.
Ninthgoose
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#45591
Re:Ordering Error : 2 Years, 7 Months ago  
Jens is looking into this for me now.
It appears it might not be affecting everyone.
Ninthgoose
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#45592
Re:Ordering Error : 2 Years, 7 Months ago  
Effecting one person is one person too much. Waiting outside Salute to be let in with my car for unloading.

Will have all sets with me but some only once.
Thod
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#45594
Re:Ordering Error : 2 Years, 7 Months ago  
Cheers..

I tried again earlier and still no joy. :(

Hope Salute goes well.
Ninthgoose
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#45596
Re:Ordering Error : 2 Years, 7 Months ago  
Ninthgoose

There is always the last resort I manually enter an order for you and send the invoice directly from PayPal.

I checked all your input data. The system sometimes can be fickle if you leave out information. But all looks fine from as far as I can tell.

I did add a space in your postcode - but the system shouldn't be that clever. For obscure reasons it seems it changed you to England from Wales. I'm pretty sure I didn't touch that and that would be weird.

The only other issue I can think of is if you disabled cookies. The system needs them in the check out process. But you shouldn't be able to add to the shopping cart with them disabled. Unless you had them enabled when you added to the shopping cart and only later wanted to check out.

I'm grasping for straws here to try to make sense of it. What really concerns me is if this is more widespread and I just don't know as other don't tell me.

Sorry - this is all I can do / think of today. Just got all my remaining stuff sorted (hopefully) for tomorrow. Picking up my helper at 6:30. I have no idea if I have not enough stock with me or if I have too much and run into trouble transporting it back. I had two car loads to transport stuff in and only 1 1/4 back (we go with 2 cars but the other one is small and the rest of the family is in there).

Jens
Thod
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#45598
Re:Ordering Error : 2 Years, 7 Months ago  
Hi Jens,
Cookies were enabled.

Glad there is a work around, if we cannot get it fixed soon. :)

Realise you are slightly busy today with Salute. Hope it goes well.

Cheers.
Ninthgoose
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#45612
Re:Ordering Error : 2 Years, 7 Months ago  
It is still a mystery why it doesn't work for you.

I send you a direct invoice via PayPal - so you don't have to wait until this is sorted out.
Thod
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#45616
Re:Ordering Error : 2 Years, 7 Months ago  
Cheers. Invoice sorted. Thanks.
Ninthgoose
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#45626
Re:Ordering Error : 2 Years, 7 Months ago  
Glad to report it appears the error has been fixed. :)
Many thanks to Jens for his efforts in trying to resolve the issue. It always nice when you get a swift reply and support.
Ninthgoose
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#47402
Re:Ordering Error : 2 Years, 2 Months ago  
Error: Please select another Shipping Method.
I got the same error a few minutes ago. I never had any problems ordering from the US site so there may be still some things that need to be worked out for the EU site.
"dwarvenforge.eu" was listed in my browser as a safe website with cookies accepted and everything. Only after I changed all that back to default I was able to get my order through the system. And I had to use the Internet Explorer since Firefox doesn't respond at all when I click the "add to cart" button regardless which settings I chose for the browser.

Maybe the problem was on my end but I thought I let you know that the "Error: Please select another Shipping Method" things stills shows up under some circumstances.
Kronos
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#47403
Re:Ordering Error : 2 Years, 2 Months ago  
Kronos

Thanks a lot for your posting here. We did have a change in settings on Friday to 'solve' this issue - and it managed to solve it for another customer - but it seems it caused issues for other customers.

You are now finally the first person who manages to get the problem - but still manages to order on the same computer due to changes in browser/settings. I'm now trying to reproduce the issue and will report back.
Thod
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#47404
Re:Ordering Error : 2 Years, 2 Months ago  
Thank you for the quick response, Thod! :)

We did have a change in settings on Friday to 'solve' this issue - and it managed to solve it for another customer - but it seems it caused issues for other customers.
Aren't computers wonderful things? ;)

You are now finally the first person who manages to get the problem - but still manages to order on the same computer due to changes in browser/settings.
I knew I was special. ;)
The order did go through, that's the thing that counts. :)

I'm now trying to reproduce the issue and will report back.
Good luck! I hope this will not take up to much of your time and that the solution will be quick and easy (one can hope, right?). :)
Kronos
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