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Help - there isn't a shipping option for me
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TOPIC: Help - there isn't a shipping option for me
#44109
Help - there isn't a shipping option for me 2 Years, 11 Months ago  
Several customers have seen a similar issue - no shipping option for them.

The most likely explanation is - there isn't a weight/country entry associated with your order.

What can you do?

Step1: check if your country is in the list of countries that I have listed below. If it is - go to the next step.

Step2: if your country is in the list, check the weight of your order. Right now I have two weight ranges. A single parcel - 2-30 Kg or the large option - 30-60 kg. If you order for more than 60 kg then contact me directly and I will sort something out. If you are below 2 kg, then check step 3.

Step 3: There should be a single cost via all of Europe for small packets. I'm pretty sure I didn't get it right the first time as I had to choose some 30 countries in a drop down menu. So if you have a small item and no shipping for you - drop me a message and I check it out.

What to do if the shipping price seems to high?

It should no longer show the USPS shipping cost. I will have to look into this if this is still the case. In other cases drop me a message. I can't promise anything but sometimes there are better alternatives. Yes - I'm looking especially at our Norway customers. I have no clue why our default shipper charges so much more to Norway as to most of the other countries.

What if the country you live in doesn't show up in my lists?

Drop me a message and I will try to sort something out. Please keep in mind that I only have European distribution rights. In some cases I will be able to ship - for example oop products like the Trap Set 1 or the Lizard Men Tribe - but I might have to check with the US first.

Thod
Thod
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#44128
Re:Help - there isn't a shipping option for me 2 Years, 11 Months ago  
Thod, I think Italy is not in your list...can you check it?
^RIGOR^
Goblin
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#44132
Re:Help - there isn't a shipping option for me 2 Years, 11 Months ago  
Rigor

I hope I fixed it. Please let me know if the Wicked Addition III now works.

Everyone else

I might have discovered a more general issue with some of my items. Will check tonight if it was only this single set or if others might be 'unable to ship' as well.
Thod
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#44136
Re:Help - there isn't a shipping option for me 2 Years, 11 Months ago  
No Thod...it doesn't work...
^RIGOR^
Goblin
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#44139
Re:Help - there isn't a shipping option for me 2 Years, 11 Months ago  
Ok...I've tried every single set...and the problem is with the Classic Dungeon sets (only the Room and Passage set has a shipping method), and with the Medieval Building Expansion set.
^RIGOR^
Goblin
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#44143
Re:Help - there isn't a shipping option for me 2 Years, 11 Months ago  
Rigor

Thanks very much for all your testing. Please have a look if it works now. I think I discovered what was wrong. You might have saved me a lot of grief.

Thod
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#44145
Re:Help - there isn't a shipping option for me 2 Years, 10 Months ago  
Yeah! It works!!! :D
^RIGOR^
Goblin
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