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Gift Certificate Problems
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TOPIC: Gift Certificate Problems
#59858
Gift Certificate Problems 9 Months, 4 Weeks ago  
Hello all,
I have a gift certificate for Dwarven Forge that will not work--nothing happens when I input the code during checkout. This is seriously frustrating, as I cannot get ahold of anyone at DF. I know they are busy, but as the money is already spent, I'd hope they'd demonstrate some solid customer service here. Has anyone else had this problem?

Thanks,

Ron
kilgore.trout
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#59861
Re:Gift Certificate Problems 9 Months, 4 Weeks ago  
How have you attempted to contact them? E-mail sometimes gets eaten by the spam filters. I do believe there is a customer service number you can call. The local time for the number is based on Illinois time and there is only one guy working it. I have had to make use of their customer service once and they handled the issue in a timely and very professional fashion. From what I understand, there really are only two guys, and one is design and concept work with the other handling logistics and accounting.

I have seen brief delays on initial contact, but things tend to be resolved in a satisfactory manner pretty quickly once they find out about them.
LordDust
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My players rue the day I bought "Dragon Mountain". Ever since they give every creature a bit more respect. You never know when the GM will decide that this group is crafty...
 
#59965
Re:Gift Certificate Problems 9 Months, 3 Weeks ago  
Wow! Dwarven Forge really stepped up and solved my gift certificate issue quickly. What's more, they even increased its value for my troubles. Wonderful customer service. Keep it up, Dwarven Forge!
kilgore.trout
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