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TOPIC: Missing paint
#59342
Missing paint 4 Months, 2 Weeks ago  
Hi guys,
I know things are busy for you. I had placed an order for paint on November 25th. I got them a few days later as expected. However, I was missing the bottle of Olive Dry Brush from the four pack. I did send an a message from the website the same day. I was just wondering if the message got caught in your spam filter or if you even received it. If you need the order number please post back so that I can send it to you.

Kind Regards,
Travis
Travis
newbie
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#59654
Re:Missing paint 4 Months, 1 Week ago  
OK, it has been two weeks since I posted this or almost two weeks and not even a reply to this post. No reply to the email via the contact us link. Not a bad product but piss-poor customer support.
Travis
newbie
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#59655
Re:Missing paint 4 Months, 1 Week ago  
Travis,

Give the number a call. I have found very good customer support and they replaced a couple of Missing pieces I had with no questions and prompt delivery.

They are a small company and they have had a HUGE amount of orders come in from the Kickstarter. Have you tried calling the number?

They watch the forums, but it isn't really the best way to get customer service done because of the volume they are under at the moment.
JasonYoung
Orc
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#59657
Re:Missing paint 4 Months, 1 Week ago  
I read contacting them through fundafull is the better way these days.
biowizard
Ogre
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Gender: Male thierry.bertomeu Location: Montreal Birthday: 02/03
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#59664
Re:Missing paint 4 Months, 1 Week ago  
Sorry Travis,

Please contact Jeff through the Fundafull site or call the number 618-549-7100

When Jeff is really busy he does not check the forums....

Yes, he is our only employee...and I live in Brooklyn, not in the office in Carbondale, IL...

I'm just the sculptor and dreamer....

Sorry!
Stefan
Admin
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
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