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Problem with a Webstore Order
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TOPIC: Problem with a Webstore Order
#58909
Problem with a Webstore Order 8 Months ago  
Hi,

I made an order last week for a 4 pk of paint, 1 extra tube of dungeon grey paint, a set of brushes and 2 sets of half bow ties. I was stoked to see the package arrived today but it only has the bow-ties... nothing else...

who can I talk to about this? The packing list only had the bowties on it as well. I'd like to get this resolved ASAP as I have access to my nephews this week end and was planning on enlisting them as labor to help paint a lot of tiles up.

Thanks
dartagnan4
You don't win silver — you lose gold.
Goblin
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69 Resin Sets

22 Dungeons Kickstarter Sets (10 base sets + 12 add-ons).

27 Pledged Caverns Kickstarter Sets (7 base sets + 20 add-ons).
 
#58955
Re:Problem with a Webstore Order 8 Months ago  
The paints are being shipped out of California, while the resin bow ties went out of a different location. Your order should ship today, and I apologize for the length of time it took to ship. We were swamped with orders. Thank you for your patience.

Jeff
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Jeff Martin

President
Dwarven Forge, LLC
 
#58966
Re:Problem with a Webstore Order 8 Months ago  
Jeff,

Thanks, I did not know that they were shipping from separate locals.
dartagnan4
You don't win silver — you lose gold.
Goblin
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69 Resin Sets

22 Dungeons Kickstarter Sets (10 base sets + 12 add-ons).

27 Pledged Caverns Kickstarter Sets (7 base sets + 20 add-ons).
 
#58986
Re:Problem with a Webstore Order 8 Months ago  
Yes, we added a new shipping operation in California to handle the huge influx of Game Tiles:) The half bow ties are from our Resin products warehouse...
Stefan
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
#58989
Re:Problem with a Webstore Order 8 Months ago  
Hello,

I don't know if this is the same situation or not but wanted to post something just in case.

When the gametiles add-ons were added to the website I made an order that was a combination of gametiles and resin items. I was happy to see a quick response showing that an order was being shipped by UPS. I received that order yesterday and it included only the resin items ordered.

Are the gametiles orders already being shipped? The invoice included with the order only mentions the resin items. Please let me know the status of the gametiles order. Thanks, Jeff
jefflatt
Goblin
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