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TOPIC: Survey
#56455
Survey 1 Year ago  
I just got the collector's survey and noticed a very scary line: "Your interest in buying some of these sets – despite the increasing prices – will help us determine what (and how much) to order, perhaps just one last time." Seriously? So why did I drop $1500+ on the kickstarter that was supposed to also provide funding to order resin sets? I guess maybe I should have just used the money to stock up on all the other sets I wanted. Lesson learned, I will not invest nearly as much (if any) in the next kickstarter.


I do realize that this is a business and you guys need to make a profit. I understand that very well. However, there have been many times that people asked if the resin line was going away and the answer was always something along the lines of "We have no plans to discontinue the resin line", etc. I don't expect you to divulge your entire business stragety, but this is such a close community I expect a little more honesty. Maybe that is too harsh, but a little more straightforwardness would have been appreciated.
nabsten
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#56456
Re:Survey 1 Year ago  
That line worried me as well. Based on Stefan's comments here on the boards, I think they're referring primarily to the basic sets. I don't think there is any intention to stop making resin sets completely. After all, Catacombs 2 and the Sewer set are still in the pipeline.

Of course, I don't really know any better than you do, and I suspect not even Jeff and Stefan are sure what will happen.
Shadaraman
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#56457
Re:Survey 1 Year ago  
I hadn't looked at it that way. Hopefully it is just certain sets that are "one last time." Feeling slightly more at ease now. Slightly.
nabsten
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#56458
Re:Survey 1 Year ago  
Fairly certain the Kickstarter was to fund the injection molding for the Dwarvenite sets. I dont recall it ever mentioning the resin sets as supported funding. Find me a quote if I am wrong.

I personally love this company that does what it can all the time for its customers and will put forth what I can when I can to support them.
Legendox
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#56459
Re:Survey 1 Year ago  
I just read the email again. I was on a short break at work the first time I read it and I guess I didn't read closely enough.
nabsten
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#56460
Re:Survey 1 Year ago  
I think this is what I was thinking of.

Also, I didn't mean I wouldn't support DF, just that I would spend money on resin sets VS kickstarter if they discontinued the resin.

Stefan wrote:
kevinrau wrote:
Most of the products on the website aren't in stock, so they can't be ordered... If they were, I'd be ordering a bunch of them. (That's something that didn't make much sense to me - the talk about Dwarven Forge being in danger of closing down if this KS failed, and yet not having the products available to those wanting to buy them...)

we didn't have the $50,000 upfront to restock....now it seems we will, and we will thus be able to keep our stock levels up again:)
nabsten
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#56462
Re:Survey 1 Year ago  
there is no certainty that the 50k was being taken from the KS though...

and if it was, it would have been $9.25 a person. Not a lot to threaten punishment of with holding future investment or trying to voice that among its forums.
I'll stop posting about this, I just wanted say my piece. I know everyone is entitled to their own opinion
Legendox
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#56464
Re:Survey 1 Year ago  
I just did the survey and indicated that I wanted sci-fi, caverns, cavernous passages, rivers, lakes and Wicked 1 & 3

I would just like to say that for sci fi - I really really want a reprint of gama and beta!
galahad
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Inventory: 78 DF Fantasy/ 13 Sci-Fi/ KS: 20 sets & 33 addons. Looking for MBS, sci-fi alpha, b18a
 
#56466
Re:Survey 1 Year ago  
Ever since the Kickstarter ended, the question has been whether or not Dwarvenite renders certain core resin sets obsolete or not. It's reasonable to ask if there's still a large enough market for continuing something like the Room Set. Stefan has been enthusiastically talking about other new resin sets for a while now, so I don't believe the future of resin is at risk. It also seems natural to me that different resin sets will come and go over the years.
Null
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#56468
Re:Survey 1 Year ago  
So many thoughts. So many words I shouldn't use.

1. It was always my understanding that the purpose of the kickstarter was to raise capital for resin orders. I certainly didn't contribute to Dwarvenite GameTiles to see them replace Resin MasterMaze!

2. Running the next kickstarter so close to the resin restock is going to put DF in competition with itself. Payment for the kickstarter is due at the end of the kickstarter, and payment for website orders is due at the time of the order. If I support the kickstarter, I can't order the resin sets I want. If I order the resin sets, I can't support the kickstarter. Put the kickstarter off for a few months so that customers (old and new) who have been clamoring for resin sets can order from the restock without fear that they will miss out on a kickstarter. If you are concerned that resin Cavern MasterMaze will dilute demand for Dwarvenite Cavern GameTiles, hold off on resin caverns until the next restock.

3. Prominent use of the phrase "perhaps just one last time" will skew your survey results badly. Some people are going to overstate their demand to make sure they have a chance to buy one or two sets they want. Others are going to understate their demand because it doesn't make sense to start collecting lines that may never be restocked again.

4. DF certainly has every right to discontinue products that aren't profitable. But DF just expanded its customer base considerably, and has no data with which to make decisions about which sets (if any) to drop. Restock the "bread and butter" sets and see how they do. If they don't sell as fast as they need to, then start talking about placing final orders for particular resin sets and/or lines.

5. How did RotA wind up in the survey? It is and always been a limited edition line. I thought DF was obligated to buy the entire run of 1500 for each set, and that it would be gone forever when the last sets were sold.

6. I suppose I should be grateful for this much warning that this restock could be my last chance to buy resin sets that I have wanted for years, but couldn't afford. My purchases of limited edition sets (and silly things like food and shelter) have prevented me from buying dungeon and cavern sets that were not limited editions. Now I am concerned that I will be caught with resin sets from the "permanent" lines that don't actually match the GameTiles dungeons (the sculpts being different enough that I wouldn't use both in the same room), and too few of those to stand on their own.

7. If this is just a case of poor phrasing, I will be very happy to hear it. But it directly contradicts Stefan's own very recent posts about the future of resin sets and has one customer very concerned, and very unsure how to spend hard-earned disposable income.
jackattack
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#56471
Re:Survey 1 Year ago  
I completed the survey, but of the items listed for possible restock, I clicked everything either "no" or "I don't know."

I do want to buy some resin next spring, but nowhere did I see an option to indicate interest in buying what I'm sure I want first: Catacombs I, then probably Catacombs II if it is anywhere near as cool.

(I'm also almost certain that I will want to buy some cavern sets in 2014. Problem is, I won't know which ones until I know what the Dwarvenite cave tiles are like, and how they compare and match up. So I guess it would be appropriate to wait on restocking those, for me at least.)
Riley
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#56472
Re:Survey 1 Year ago  
Hello Guys,

We DO NOT have plans to absolutely END the Resin Line...I Love the Resin line...the plan has been to restock whatever anyone is interested in based on the survey and then maybe even a pre-order...like we have done in the past...sorry if the wording on the survey has spooked anyone....we threw it together really fast...we are just trying to collect data...we already have 18 years of data but more seems like it can't hurt...at least i thought that...please don't worry...

We may not have enough money to order a 40ft container of resin because more than half of the container will contain the Catacomb 2 Set, so that does not leave a lot of room....we therefore want to know which is the top priority to restock right away...with a lot of interest, and definite pre-orders we may order another container of older restock a month or two after that one...

It is a good point that some of the Resin may cannibalize sales of Dwarvenite, but I feel it won't be that much...at least that is what I think...we will space the two events out somehow...perhaps we will take a preorder for the most popular Resin Sets in November and that would then space out the two payments by 3 months or so?

We will continue to make really kool new Resin products going forward as long as folks buy them...not everything we make can be dwarvenite because that requires SO much money up front and so much quantity for it to make sense....therefore ONLY "blockbuster" designs will be good for dwarvenite...smaller "indy film" type sets will be Resin....even then, maybe in a year or two we will call for another survey and pre-order and so like this, we might continue to restock older original lines if there is a want...

Cost of producing resin has gone up substantially though, so make note of the new pricing, it's as low as we could go and still run our business...

The feedback you are all providing on the surveys and here on the forums in really great an invaluable, Thanks you!

Don't worry, I feel in my heart that everyone will be happy:)

Stefan
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Stefan Pokorny

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