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Shipping from Warehouse
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TOPIC: Shipping from Warehouse
#49220
Re:Shipping from Warehouse 1 Year, 9 Months ago  
I may be over stepping here. But I was the shipping manager of the company I used work for and we did a shipment to Australia. If it is going UPS then the shipping time is not that long. Certain options that are available here in the US are not available for overseas shipping. The package we sent only took 4 to 5 days to arrive. That is if everything goes well with customs. Customs is a random factor that can add anywhere from an hour to weeks to your shipment.
Grim
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#49222
Re:Shipping from Warehouse 1 Year, 9 Months ago  
Thanks for the information Grim.

I imagine customs are putting the terrain through its paces to make sure it's up to scratch!

I wonder what edition they play with. :P
Pug
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#49235
Re:Shipping from Warehouse 1 Year, 9 Months ago  
I'm still waiting on the order I made on Sunday the 3rd of Feb. Does anyone know when I can expect this? I liked the old warehouse, they sent tracking numbers. As of now the only thing I heard was on the 4th saying the order was sent to the warehouse.
Grim
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#49237
Re:Shipping from Warehouse 1 Year, 9 Months ago  
I just got a shipping notification today for an order I put in on Jan 31st, scheduled to arrive on Feb 18th. And my order was mixed up. And it is being sent to the wrong address. Not an optimal situation to put it kindly...
gkrstic
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#49244
Re:Shipping from Warehouse 1 Year, 9 Months ago  
I just got my email and my stuff has been shipped. =)
Grim
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#49248
Re:Shipping from Warehouse 1 Year, 9 Months ago  
Where is your order going, gkrstic?
Pug
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#49250
Re:Shipping from Warehouse 1 Year, 9 Months ago  
Jeff and Lori corrected the issue - really appreciate their professionalism. I'll be getting my order soon. Seems there have been a few hiccups with the new warehouse, but they are on it.
gkrstic
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#49253
Re:Shipping from Warehouse 1 Year, 9 Months ago  
Ah, well that's good.

I still haven't heard anything about my order yet... I ordered it on the 29th of January.

I'm always nervous when I order anything online, mainly because I'm in Australia and pretty much everything I order has to cross a -- what are they called? Oh yeah, ocean -- to get to me.

I'd like to call Jeff but as I'm in Australia it would cost a small fortune. :(
Pug
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Last Edit: 2013/02/14 05:12 By Pug.
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#49255
Re:Shipping from Warehouse 1 Year, 9 Months ago  
Pug,

This is Jeff's email: jeff@dwarvenforge.com
In my opinion, with you living in Australia, just wait and be patient for the next 3 weeks. Your goodies will show up at your door soon enough. I built my collection of DF over the past 6 years!

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biowizard
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#49256
Re:Shipping from Warehouse 1 Year, 9 Months ago  
Thank you all for your patience. I believe we have all the orders caught up as of yesterday -- including all the International orders.

The move to the new warehouse for our Fulfillment Center went without a bunch of computer issues, organizational snags and employee injuries. I have been assured that all the problems have been solved, and that they are now back on the 1-2 business day ship times.

There has been a "failure to communicate" by both the warehouse to us, and from me to our customers. I apologize for the poor service, and I have taken steps to insure that I will become immediately aware of any slow down in the future.

Thank you all again for your patience with us.
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#49268
Re:Shipping from Warehouse 1 Year, 9 Months ago  
On the contrary, customer service here is top-notch. I've ordered merchandise from other companies who don't respond to their customers at all and never explain delays or hiccoughs in processing.

Everyone on the forum is really helpful and kind, too. Overall I'm very content! I appreciate everyone's assistance and input a great deal.

I'll be counting the D&D sessions between now and when I hope to get my order. I expect they'll drag on a bit. =P
Pug
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#49391
Re:Shipping from Warehouse 1 Year, 9 Months ago  
Sorry for the double post; I just wanted to let everyone know that my order arrived this morning. :)

I can't wait until I get home from work to start learning the ropes!

Thanks again to everyone for your help!
Pug
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