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TOPIC: Contact
#47778
Contact 1 Year, 10 Months ago  
Jeff are you around?

I had a minor problem with my last order (wrong item sent) but have had no reply to several e-mails on the matter.

The Ancinet Treasure set was not sent so am hoping to have this included with my Catacomb order when shipped.

Thanks
Bossman
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#47812
Re:Contact 1 Year, 10 Months ago  
I've sent a couple of messages since late September with no replies. I'm thinking he's on vacation?
jasales
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#47821
Re:Contact 1 Year, 10 Months ago  
If you are having trouble getting a reply via email, call the 618 number at the top of the page. You will get ahold of somebody and they can get you in the right direction.

I can tell you from experience that if you have a problem with an order DF will make sure to get it right...just sometimes with so few people working with the company, it can take a couple tries to get ahold of them.

Eric
erc1971
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Gender: Male erc.1971 Location: Royal Oak, MI
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21 sets and counting. Seems like I never have enough!
 
#47832
Re:Contact 1 Year, 10 Months ago  
Please try Jeff again on Monday, and yes, the best way would be to call by phone during office hours. You will absolutely be helped:)

Sorry for the delay!

Stefan
Stefan
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
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