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Just wanted to say thanks.
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TOPIC: Just wanted to say thanks.
#46247
Just wanted to say thanks. 2 Years, 5 Months ago  
Thanks to Jeff and the rest of the Dwarven Forge team for helping my with the issue I had today.

You guys are the best.
KenM
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Deluxe room and passage. Ogres den. Short passage. Room and passage. Fantasy Floor. Traps 1. Traps 2. Wicked additions 1+2. Orc war band, Dungeon Accessories, Medieval Furniture. Treasure and Magic Items. DoE set. DoE room set. DoE WA. DoE HS. Cavern set. Cavernous passage. Caverous chasm. ABS 2. R
 
#46248
Re:Just wanted to say thanks. 2 Years, 5 Months ago  
Best custmomer service anywhere !
jls304
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"Strange Brew or Strange View? " Stefan
 
#46287
Re:Just wanted to say thanks. 2 Years, 5 Months ago  
I have had one problem, and they sent me out a new piece straight away. No questions asked. That was about 5 orders ago. Keep up the great work.
thebigteacher
teacher of small children
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#46372
Re:Just wanted to say thanks. 2 Years, 5 Months ago  
Thanks to Jeff and the rest of the Dwarven Forge team. A++ customer service. Problem resolved. You go the extra mile to keep us customers happy and coming back for more. Thank You
GoldenAxe
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#46377
Re:Just wanted to say thanks. 2 Years, 5 Months ago  
thebigteacher wrote:
I have had one problem, and they sent me out a new piece straight away. No questions asked.

+1

Same here. Many thanks to Jeff for his attentiveness.
zazulu
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RotA: #1 x2, #2 x1
DoE: R&P x1, WE x1, Room x1, Hellscape #1 x1, Hellcape #2 x1, Expansion x1
Cavern: Ice x1, Passage x1, River x1, Lake x2, Lake Exp x1, Chasm x1
Catacombs: #1 x2
Game Tiles x2, Chamber of Sorrows x2
Woodland Accessories x2, Ancient Treasure x2
 
#48131
Re:Just wanted to say thanks. 2 Years, 1 Month ago  
First, some background: I have no earthly use for this stuff at present, but it looks really really cool. I don't even play RPGs these days -- I just stumbled on some DF pictures in a Gencon recap I was reading on the Heroscape boards. I do, however, have sons ages 3 and 1. I figure it's got to be a fun idea to have some of this amazing terrain on hand as they're growing up.

Anyway, I preordered the Catacombs set and I was eagerly looking forward to seeing Dwarven Forge in person. Then, this week, I saw that the Ruins are $20 off. I talked to Jeff, and placed an order for Ruins with request to add on to my existing preorder to save on shipping... but then the warehouse sent it out individually. It's not the end of the world, but now I'm spending enough on individual shipping to wipe out most of the discount from the sale, right? I called DF again and Jeff returned my call the next day -- and immediately issued me store credit more than equal to what I'd lost in extra shipping costs!

These rumors of outstanding customer service at the Forge appear to be well-founded. In summary: to make up for an error that wasn't even his fault, Jeff made it so that I get my Ruins set a month earlier than I'd intended, and essentially with free shipping! I haven't even laid a finger on a piece of Dwarven Forge terrain, and I'm already in love with this company. If the actual terrain looks half as good as everyone says, I think my wallet may be suffering DF-inflicted wounds for a long time to come...

Thank you from a new and very excited customer!
davinh
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#48132
Re:Just wanted to say thanks. 2 Years, 1 Month ago  
Dwarven Forge: best customer service ever! :)

And welcome to the addiction, davinh! :)
Kronos
After the game is before the game
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#48156
Re:Just wanted to say thanks. 2 Years, 1 Month ago  
Has DF customer service ever been cited for rocking the free world?

If it hasn't, I think it's overdue.
jackattack
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#48184
Re:Just wanted to say thanks. 2 Years, 1 Month ago  
I do not know what to say... I have been collecting DF for over 10 years... I remember the days when Stefan would ship orders out of his apartment. All these years... All the support I got... All the support that all my fellow DF addicts received... and never once did I send a shout out. I can not make up for lost time but I can give out the biggest YRTFW ever [queue big echo sounding ever]!!!

This award will NEVER BE REPEATED

This year's lifetime achievement award goes out to Dwarven Forge Customer Service

CENTUPLE YOU ROCK THE FREE WORLD!!!!!!

Shadox
Shadox
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We Search our whole life never finding what we were searching for...
Over 143 Sets (Expanding), 300+ Loose Pieces (Expanding), 11,000 plastic figures (Expanding), 1,000 metal figures (350 actually painted)
 
#48185
Re:Just wanted to say thanks. 2 Years, 1 Month ago  
This award will NEVER BE REPEATED

This year's lifetime achievement award goes out to Dwarven Forge Customer Service

CENTUPLE YOU ROCK THE FREE WORLD!!!!!!

And never has an "YOU ROCK THE FREE WORLD" award been more deserved.

Dwarven Forge: The best there is - the best there ever will be.
Kronos
After the game is before the game
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#48189
Re:Just wanted to say thanks. 2 Years, 1 Month ago  
Whoa! Centuple YRTFW!!The customer service at Dwarven Forge is deserving of such an honar.I cant stop stareing at the Centuple YRTFW award.It is so shiney.Almost like the eyes of the Mighty Hypnotoad!
VladTaltos
Hail and well met!
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Room setX2,R&P set,DoEWA,WA,WA2,WA3,Ruin set,NarrowPassage set,Cavern rm x2, Cavern Lake,Cavern river X2,Cavern Passages,DDoERoomX2,MBX2,MBE,ORS,open water,WoodlandX2,ABS, CatacombsX2,Fantasy flr, Cavernous lake exp,Cavernous Chasm X2,DoeHS X2,HS expX2, Ice cavernX3.Accessories and individual pieces
 
#48193
Re:Just wanted to say thanks. 2 Years ago  
Indeed! The YRTFW honor bestowed by Shadox is one of my favorite things to see here on the DF boards!

HUZZAH to Jackattack for suggesting it, to Shadox for awarding it, and to davinh for his story that set the ball rolling!

You simply CANNOT top Dwarven Forge or the people who run it!!!!!
Harneloot
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Last Edit: 2012/11/21 02:31 By Harneloot.
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Champion of the 6" DOE Hallway!VINDICATION!~!

NASCRAG Champions 2011!
 
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