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free shipping for big order? (International order)
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TOPIC: free shipping for big order? (International order)
#38020
free shipping for big order? (International order) 4 Years, 6 Months ago  
Hello,
I was playing with the shopping cart to understand shipping cost..
and with a big order (I think the limit is 1000$), is written that the shipping cost is free (I'm from Italy, and my address it's correctly showed in the checkout)
it's a bug of the new website or it's correct.
if it's correct I'm realy happy :-)
Endar
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#38024
Re:free shipping for big order? (International order) 4 Years, 6 Months ago  
I am pretty sure it's a bug that migrated from the old store. This happened with the other store too and it was caused by some incapacity to split orders when the weight of an order was more than a certain amount.

Jeff said it would be resolved with the new store.

That is my understanding.

Pat
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#38028
Re:free shipping for big order? (International order) 4 Years, 6 Months ago  
Sorry...we will look into that error. If you get this error now, please cut the order into 2-3 shipments to avoid trying to send a "too-large" package.
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#38029
Re:free shipping for big order? (International order) 4 Years, 6 Months ago  
Hello,
thanks for the anwser.

if there is no error (but a price is showed) the package it's ok?
I mean, I can continue to add safely items, if there isn't this error?
Endar
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#38030
Re:free shipping for big order? (International order) 4 Years, 6 Months ago  
As long as it keeps show a price for shipping...you are okay to keep adding. If it stops giving you a shipping price, then remove the last item added to the shopping cart.
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#38033
Re:free shipping for big order? (International order) 4 Years, 6 Months ago  
Okay...please try it again...it should be fixed.

If not, please let me know. You should be able to enter big order without error.

(Fingers crossed!)
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#38038
Re:free shipping for big order? (International order) 4 Years, 6 Months ago  
yes seems to work,
now I receive a message that it's not possible to ship order over 70 pounds
Endar
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#38040
Re:free shipping for big order? (International order) 4 Years, 6 Months ago  
Well...that is correct, then. It is nice to know it works. Please split your order into shipments of less than 70 pounds.

Thanks and sorry for the trouble.
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