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DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY
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TOPIC: DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY
#37502
DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY 4 Years, 6 Months ago  
It's sad to say that most of my experiences with a company's customer service department have been somewhat challenging, if not TERRIBLE, in one way or another. However, with that said I also want to mention that my experiences with Dwarven Forge purchases and calls to customer service reps has ALWAYS, and I do mean always, been exceptionally...extraordinarily...PERFECT!!! Whether it was a simple product question, issue, or shipping concern of mine I was always made to feel that my call or email was the most important one! When was the last time you had a company rep say they'll take care of it and sure it enough it was taken care exactly how and when they said it would???

My hat goes off to DF CS Reps! Thanks.

Let's all share our appreciation of a job well done by a few good people! :D
dndgamer
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#37503
DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY 4 Years, 6 Months ago  
Absolutely! When anyone asks me about DF, one of the things I'm always happy to point out is that they completely stand behind their products, and they have real genuine pride in their work. It is remarkable. They don't want ANYONE out there disappointed in any aspect of what they produce. That's so rare, it seems.
Law
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"In every real man a child is hidden that wants to play."

-- F. Nietzsche
 
#37504
DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY 4 Years, 6 Months ago  
Thanks Mom! (har...har...)
admin
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Jeff Martin

President
Dwarven Forge, LLC
 
#37505
DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY 4 Years, 6 Months ago  
It looks like the beatings have improved morale. Good work Jeff.
Doug Martin
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#37506
DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY 4 Years, 6 Months ago  
Seriously, thank you for the kind words. You have to remember that I started out as the official DF stalker, so my admiration for the DF stuff and Stefan is HUGE. So...the least I can do is try to do my part as cool as Stefan does his!
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Jeff Martin

President
Dwarven Forge, LLC
 
#37996
Re:DFs CUSTOMER SERVICE IS THE BEST -- TELL YOUR STORY 4 Years, 4 Months ago  
I think I wouldn't be able to post all of the times Jeff and DF have come through for me (and others).

DF has taken care of things such as:
- broken pieces
- ill-molded or ill-painted products (including too many bubbles in the first round of lake sets)
- so many more things... I can't or won't list them all here, but THANK YOU

- bringing back sets like the Narrow Passages set (the only sad thing here is that I had already found five, through the years, on ebay, and so had no personal need to buy more, therefore could not "give back" to DF by buying more of this set)


Thought:
- Even though you are not going to re-print the original DoE R&P set, perhaps you'll consider a second version of such so that you can bring in more people to the DoE "starter" set.
weaverjk
1st & 2nd Edition D&D DM & Player
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62 sets and counting. In addition, a boatload of individual pieces or sets of pieces.
 
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