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Shipping cost??? What's Wrong???
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TOPIC: Shipping cost??? What's Wrong???
#33982
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
That's not fair!

Shipping cost of the last orderings:

Dec 07 3x Cavernous Chasm Set 118,75$
Dec 09 3x RotA 139,00$
Jan 09 3x RotA 152,75$
Apr 09 3x RotA2 175,00$ - last week!
Apr 09 3x RotA2 191,00$ - this week!
what's next week??? 210,00$??? and so on....

i must pay tax too for shipping (19%)

is this realy the only way for shipping or meen this with other words: "we dont want international customers!"

i pay only since apr06 4235,67$ (with tax in germany > 5000$), in the time before apr06 i buy in german or european shops.
yes, its okay it's a 3 to 5 day shipping! but your dispatch center make everytime in my orders (i dont know it's in other orders too) the same misstakes - no international custom code (taric: 9504 9090) and they (german custom) want two copys of the invoice - it's not inside! so it comes not to my door, i must everytime drive with taxi (+50$) to the german custom area to bring a copy of the invoive and the custom code. thats not 5 days, thats 10+ days and for 10 days for the same order i pay via DHL from USA to germany 86,45$ (incl. insurrance and trac nr. - with correct taric-code and two copies of the invoice)!

please note: the money for shipping can be your money! i want pay for more sets and not for shipping!

please don't misunderstand me - when MM arrives it's i feel like a 5 year old boy in the night before xmas, ist perfect, there is no better way to play a dungeon!

Yours respectfully and loyal customer

mcwulf

p.s. sorry for my bad english, iam a little bit excited ;-)
mcwulf
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#33983
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
Shipping cost are high for Canada, so I can understand how high they are for Germany.
The problem is the shipping companies, not DF, but when companies start to rely on Shipping companies so much that they don't offer any other alternatives, the shipping rates go higher since it's like a monopoly.

I have the same problem here , I wanted to order RTV silicon from Montréal, just 8 hours drive aways, and for 60$ of stuff, they charge over 35$ of shipping, and yet they have no other way of shipping, not even normal mail. Rates like that makes you reconsider, as I sometimes did with DF. I would have bought more DF if not for the shipping rates.
crioux
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Christian Rioux
Own one of each DF sets except DoE, HS and traps sets
 
#33984
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
that's right, when there is no alternativ.

It is unbelievable for me, which shall give only one supplier for an international dispatch in the USA. There is a whole number of suppliers in Germany. The most favorable lies with $ 82 (6 - 10 Days), the most expensive at $ 230 (collection on apr22 - arrival on apr24).

I understand not why a more favorable variant cannot be voted.

For example: USPS

Express Mail International (32lbs) to Germany 152,03$ and not 191$, 3 -5 Days and only if the papers are correct

Priority Mail® International (32lbs) to Germany 114,48$ and not 191$, 6 -10 Days and only if the papers are correct


wrote by admin>

April 15th: Pre-Orders start for the Realm of the Ancients 2 Set and it will close on June 2nd. There are more details to come, but we will be offering a free Ruined Entrance piece with every 3 "RotA 2 Sets" you pre-order. The sets should ship out on July 1st. Many re-stocks are also arriving with this order. See post on homepage.

July 1st: Advanced Builder 2 Set will be released for immediate sale and shipment.

Fall of 2009: The next installment in the Den of Evil series will be released. Ever wonder where the EVIL came from? Now your players can venture into this otherworldly environment!

End of 2009 <hopefully>: A brand new terrain idea from Stefan's Dwarven Forge! This is going to rock...if we can pull it off. Keep your fingers crossed!


...this means ca. 800$ only for shipping this year (+150$ tax only for shipping)
mcwulf
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#33985
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
I'm really sorry, but our hands are tied as well...If we could ship a container directly to Germany that would be the best solution for all Germans...I used to enjoy attending the Spiel Fair in Essen but at this time it is not possible....I hope one day there will be more funds for us to travel to the fair again and bring some products but we never made money before, only lost a little...

Perhaps one year you can attend Gen Con in Indianapolis and then take back some Sets in your luggage like many of our customers have done?
Stefan
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
#33986
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
mcwulf

I completely understand your frustration - the shipping to the UK suffers the same problems and high cost.

Here are two reasons why they ship as they ship - and about the cost:

a) one reason is full tracking - you might not opt for this - you might feel it is not necessary. But if you sell stuff and people complain the sets didn't arrive I would only sell in a way which can be fully tracked.
b) USPS cost isn't the only cost for shipping. Do you really think the shipping company is doing it's service for free. There are the extra boxes to pack the stuff in, the cut they take, etc.

I once had the Mad Yank ship some stuff directly to me - surface USPS - to save money. Guess what - he didn't deliver to the next post office but asked to have the package picked up. I never actually told him (Jim - you will probably read this now - sorry - didn't have the heart to tell you earlier) - but he payed $25 above the rate on the web page for the priviledge to get it picked up.

And in this case - as I had a deal - exchange of some of my sets for shipping - it was his own money down the drain. Well - DF can't work that way - or they will be out of business. And they don't make money with us international customers.

Yes - it really is a huge problem. A European distributor would be the only long term solution. And there are other reasons why this doesn't happen.

I understand the frustration - I have the same problems. But there is no simple solution. I looked into quite a few ways to get DF shipped more cheaply - including to have it privately reshipped. I stopped it - as the hassle involved was bigger as the benefit.

Thod
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#33987
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
When I traded in many of my sets for bow-tieless ones last year, I sold the old sets on e-bay. MANY of the people who purchased them were from Europe. I sent the Priority Mail Internatinal from the post office (I think thats what it was called) and never had a problem.

You'd have to trust me, but I'm about to go on 70 days of vacation at the end of June (I'm a teacher) so have lots of free time. If you want to pay Dwarven Forge to ship product to me, then pay me to ship them the cheapest way to you, with whatever customs codes/special instructions you need, I'd be happy to do it. I did this for Lupus for an Ogre's Den from an E-Bay seller that wouldn't ship to Australia.

I love my DF and its hard hearing about people in Europe who can't get all the stuff they want/need.
Harneloot
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Champion of the 6" DOE Hallway!VINDICATION!~!

NASCRAG Champions 2011!
 
#33988
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
okay, i unterstand this, but tell me why cost shipping for three of the new sets last week 175$ and this week 191$, why cost in dec08 3 sets of RotA 139$ and in jan09 it costs 152$. of course when i shipped via DHL from germany to USA i must pay for the box myself and if i dont want to go to the post office it cost extra 12$ so its 82 for shipping, 12 for extra service - 94$ (not euro!) thats 97$ different to 191. the box cost not 97$!
When 3 of the new sets 578$ cost's - is that a losing bussiness? is there no room to move? if you open the gift certificate for internationals too - i can buy a gift certificate and you give me a coupon code! and the tax is not so hard - you now what i mean (250 to 300$ an more)?
what i want to say:
i see the last years and there was a moderate price increase - okay
i see the last month and there was with increase for the sets, shipping tax an increase from 50 and more%
so i ask: whats tomorrow? Shall I stop buying new products because today this one, this one follow so expensively tomorrow be this becomes unacceptably the price is around a set be completed?
mcwulf
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#33989
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
McWulf

Did you notice the different weight?

3 Rota Sets - 7 pounds - 152.75 shipping to the UK (just checked it)
3 Rota Sets 2 - 10 pounds - 191 shipping cost to the UK

So the original RotA sets still cost the same shipping as in January. The higher cost seems to me the higher weight. I remember I paid close to $200 for three sets already 3/4 years ago.

Thod

edit/ps

I just checked - Sep.2007 I paid $152 for 24 pounds (3 sets and 3 tavern accesory) - now it's $152.75 for 21 pounds. Yep - it's more - but not that extreme. And I know that DF lost on my Rota Sets as they had to ship them in 2 boxes. Also - the free entrance for Rota 2 is weight but it isn't added for shipping.
This leaves the question - is there a cheaper option aka DHL. I looked at it in the past - and no - there was not a huge difference in the end. Some cheaper offers just were not available in all cases.
Thod
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#33990
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
>Thod

35 lbs (three new RotA2 with tara) via USPS (EMI) from USA to Germany $163.76
35 lbs (three new RotA2 with tara) via USPS (PMI) from USA to Germany $123.03

why costs last week tree RotA2 Sets in DF-Shop 175$ and this week 191$?
last week: (1 Set - 100$, 2 Set's 137.5$, 3 Set's 175$)
this week: (1 Set - 106$, 2 Set's 148.5$, 3 Set's 191$)
mcwulf
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#33991
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
Well I do know that FedEx and UPS have increased their shipping costs. I thought it took effect the first part of the year but I could be wrong.

I do know that one of these two companies who has always been a little cash rich, thank god, has been running at a $300,000 loss PER MONTH. This was two months ago this information was given out, so might be different now. They might be trying to change that. Hence the slow increase of price. But this is all speculation.

THat is a little strange it has gone up $16 in a week. THen again this is out of DF's control. I also wished they gave USPS option since they do offer tracking as well. Soon they will have a more accurate tracking ability than UPS does. Or at least it is in the works.

Sean
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#33992
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
McWulf

Did you notice the different weight?

3 Rota Sets - 7 pounds - 152.75 shipping to the UK (just checked it)
3 Rota Sets 2 - 10 pounds - 191 shipping cost to the UK

So the original RotA sets still cost the same shipping as in January. The higher cost seems to me the higher weight. I remember I paid close to $200 for three sets already 3/4 years ago.

Thod

edit/ps

I just checked - Sep.2007 I paid $152 for 24 pounds (3 sets and 3 tavern accesory) - now it's $152.75 for 21 pounds. Yep - it's more - but not that extreme. And I know that DF lost on my Rota Sets as they had to ship them in 2 boxes. Also - the free entrance for Rota 2 is weight but it isn't added for shipping.
This leaves the question - is there a cheaper option aka DHL. I looked at it in the past - and no - there was not a huge difference in the end. Some cheaper offers just were not available in all cases.

DHL has discontinued US operations.
Thenorthman
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#33993
Shipping cost??? What's Wrong??? 4 Years, 12 Months ago  
When I traded in many of my sets for bow-tieless ones last year, I sold the old sets on e-bay. MANY of the people who purchased them were from Europe. I sent the Priority Mail Internatinal from the post office (I think thats what it was called) and never had a problem.

You'd have to trust me, but I'm about to go on 70 days of vacation at the end of June (I'm a teacher) so have lots of free time. If you want to pay Dwarven Forge to ship product to me, then pay me to ship them the cheapest way to you, with whatever customs codes/special instructions you need, I'd be happy to do it. I did this for Lupus for an Ogre's Den from an E-Bay seller that wouldn't ship to Australia.

I love my DF and its hard hearing about people in Europe who can't get all the stuff they want/need.

This might be your best bet. I would offer as well if I lived in the lower 48 but alas I live in the great north Alaska.

It can be quite a bit cheaper than UPS which I work for......so I probably should not be promoting this but hey.

Sean
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