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Quality probleme
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TOPIC: Quality probleme
#30416
Quality probleme 6 Years ago  
Hello,

I've a probleme of qualite with my last order
The demon arch has badly demule
I let you see the probleme on the picture



What can i do to solve the probleme ?
Helric
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#30417
Quality probleme 6 Years ago  
Sorry for the problem.
Are you refering to the molding around the eye of the demon? It seems like a molding problem. Is that what you mean by Demule? Other than that, I can't see other problems.

Please call us and Jeff can help you with that. He can send you a replacement?
Stefan
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
#30418
Quality probleme 6 Years ago  
Yes it's what i mean by demule =)
Thanks for the fast answer

I'll be really happy to have one replacement
Helric
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#30419
Quality probleme 5 Years, 11 Months ago  
Hello all
Just to say Jeff and Stephan sent replacements for my demon arch, very good customer service =)
Helric
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#30420
Quality probleme 5 Years, 11 Months ago  
Two things Dwarven Forge is KNOWN for; Quality products, 99.99999% of the time, and when that .000001% DOES pop up, they stand up and repair/replace IMMEDIATELY!
To quote Carly Simon, "Nobody Does It Better."
Not even 007.
jkratzer
Minotaur Lord
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Jim Kratzer, a/k/a The Mad Yank
Proud Vietnam Veteran, LOUD VFW Lifer
insane GM
 
#30421
Quality probleme 5 Years, 2 Months ago  
About the medieval expansion set I just receive I've got a bad surprise arghhhh :
one floor tile with diagonal wall has the floor tile corner broken and the large floor tile 4x6 had white paint on it I could take off carefully with a cutter.(about 30 minutes to get the floor tile saved ^^)

I also have one pilar (a part of the spiral stairs) of the ROTA set 2 very clear than the other pieces.
Well as I play into darkness It won't be a problem since it the very first time I have a such tiny problem with DF quality.
HeroQuestFrance
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Cavern & Cavernous passages set / Cavernous Lake & River & Wall set / Advanced Builder set 1 &2 / Room & Passage set / Narrow Passage set & Wicked Addition set 1 & 2 / Deluxe Room set & Octagonal Room set / Trap set 1 & 2 / Fantasy Floor & Starter sets / Den Of Evil set & Room & Wicked Additions sets / Medieval Building & Expansion set / ROTA set 1 & 2 & entrance / Hellscape set / All Accessories
 
#30422
Quality probleme 5 Years, 2 Months ago  
If it is a clean break, and you have the piece that came off, a drop or two of superglue will fix that with a barely-visible seam.
jackattack
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#30423
Quality probleme 5 Years, 2 Months ago  
and you have the piece that came off
Unfortunately it wasn't into the package.What kind of paint mix I need to use to hide the problem ?
HeroQuestFrance
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Cavern & Cavernous passages set / Cavernous Lake & River & Wall set / Advanced Builder set 1 &2 / Room & Passage set / Narrow Passage set & Wicked Addition set 1 & 2 / Deluxe Room set & Octagonal Room set / Trap set 1 & 2 / Fantasy Floor & Starter sets / Den Of Evil set & Room & Wicked Additions sets / Medieval Building & Expansion set / ROTA set 1 & 2 & entrance / Hellscape set / All Accessories
 
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