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Where in Canada
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TOPIC: Where in Canada
#22363
Where in Canada 7 Years, 1 Month ago  
Stefan

Thanks for all your explanations. If your fellow non US customers sometimes sound so negative, then the following quote partly out of context illustrates the point

Mr Pokorny,

...

After reading your comments sir, I WANT to support you guys!

As Lord Willy is saying - we WANT to support you guys. But sometimes it feels no matter how much money we spend outside the US - we sometimes seem to support so many taxes, courier companies etc. but not Dwarven Forge - the only company which really would deserve all the money.

When I pre ordered my River Set and got my free water pieces I still paid $2 VAT on each of them. This was soooo wrong.

It's not that I paid $4 extra.

It's that I paid it to the UK tax and not to DF that is wrong. You handed out something for free - others still hold up their hand.

Yes - overall DF is worth it and I stay a loyal customer. But whenever I post in favour to find cheaper shipping solutions then not to save money but to ensure that my money actually reaches the company which deserves it for all their work.

just my 2p worth of opinion

Thod

They charged you on the bonus pieces? Man, that really is wrong! I'm sorry about it. It goes too far sometimes...
Stefan
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Stefan Pokorny

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#22364
Where in Canada 7 Years, 1 Month ago  
They charged you on the bonus pieces? Man, that really is wrong! I'm sorry about it. It goes too far sometimes...
If it is not marked a s gift (HINT HINT) then they will charge us the extra fee.
( us being people not form U.S. (haha))
ygorl
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#22365
Where in Canada 7 Years, 1 Month ago  
Mr Pokorny,

Thank you so much for the reply. Let me say that I understand what it's like trying to keep a small buisness afloat and I don't blame you guys ONE bit for the shipping charges. I love the look of your product and if I can arrange it maybe I'll bite the bullet eventually. Ok who am I kidding... it's just a matter of time. :)

I did find out yesterday that there happens to be a place that has a couple of your products for sale in a near by city so I think a trip there to see them first hand may be in order. If they are as good as they look then you'll be getting an order from me.

After reading your comments sir, I WANT to support you guys!

Thanks again for your time.

Lord Willy,

If you contact Jeff and provide your mailing address to him I will send you a free sample mailed from my home (from my own used stuff) that should provide you with a good idea about our quality...the piece I'll send you has seen about 10 years of action...

Thanks for your interest:)

Let me just say.... WOW. Now that's an incredible offer. Sir, I don't know if you've been told this but you seem like one heck of a stand up guy.
Lord Willy
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#22366
Where in Canada 7 Years, 1 Month ago  
Lord Willy;

There IS no finer 'stand-up guy'. Period. You called it, 100%.
Sorry, Jeff!

Jim
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Jim Kratzer, a/k/a The Mad Yank
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