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UPS shipping address and address on the invoice differ
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TOPIC: UPS shipping address and address on the invoice differ
#20436
UPS shipping address and address on the invoice differ 7 Years, 4 Months ago  
Jeff

I got my UPS notification today. To my surprise I have a different address on UPS as compared to my invoice. I remember when I tried to check out that I still remembered the address from a US colleague when I picked up my MBS set on my last business trip.
I then changed the address to a friend of mine (also in the US) who is supposed to send it on. Therefore during checkout I changed the delivery address and felt all is okay when I got my invoice with the updated address. Therefore I was suprised that the UPS notification showed the 'old' address.

Do you have to change an address before entering the checkout process - it asks if all is okay and this was the time I changed the address. Or is there a manual step where it went wrong.

Don't worry too much - nothing I shouldn't be able to correct with one or two e-mails. After all it probably doesn't matter that much who will send on / keep my package. In this case I might even leave it until my next business trip in February where it is.

But I felt I should alert to the problem.

Thod
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#20437
UPS shipping address and address on the invoice differ 7 Years, 4 Months ago  
I think this was due to human error either with DF home office or the warehouse. Unfortunately, the process is not automatic and we screw up sometimes.

If it is all possible, we will re-route the package to the correct address.

Sorry for the problem! It should only delay delivery by a few days.

Thanks for being understanding!
admin
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Jeff Martin

President
Dwarven Forge, LLC
 
#20438
UPS shipping address and address on the invoice differ 7 Years, 4 Months ago  
That's just ONE of the things I LIKE about Dwarven Forge; when you screw up, you admit it, and go on to fix it!
Unlike some other companies I've dealt with in the past.

And NO, guys, I am NOT talking about a certain group whose name shall be silent, but whose initials are GW! Sheesh! Gripe about someone ONCE and everyone thinks I'm gonna bash the same bunch forever!

Oh, well.

Again, thanks for HONESTY and INTEGRITY, Jeff; and everyone else at DF!

Jim
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Jim Kratzer, a/k/a The Mad Yank
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