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Are there others with 2 shipments / boxes ??
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TOPIC: Are there others with 2 shipments / boxes ??
#16235
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Hi

Just asking - are there others with bigger orders who got their order in multiple shipments ?? My order was 4 CRW and 24 Diagonal Floor pieces.

I just got an update on my second tracking number and I really seem to have two different shipments for a single order. Am I the odd one out or has this happened to others as well ??

There is a serious issue behind the question - shipping costs are calculated and paid on single shipments. If they are split then both DF and customers will lose out on money even further.

DF as they haven't calculated their cost right - customers because they pay higher taxes.

Maybe it's just me - but if others have seen the same, then this needs to be known.

Jens
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#16236
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Hi Jens,

my order was 3 CRW, 1 Advanced Builder Set, 1 Room Set and several single pieces. Total amount about 960,-- US$

Today Ireceived the first package with the 3 CRW (and they are really great).

I payed about 164,-- € taxes for the whole order and I fear I have to pay the same amount once again for the second package although I already payed all the taxes.

So my problem is not the second shipment. The problem is that I need two single invoices which correspond with each shipment.

Sorry for my bad English, I hope you understand my problem. I will post again after the second package will have arrived.

Thomas
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#16237
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Thomas

This doesn't sound good. And I understand German perfectly (just went to the UK 10 years ago)

2Jeff - I hope you are reading this. Your fulfillment center really seems to have some problems and it doesn't help if their boss seems a 'really nice guy'.

Whoever is running a fulfillment center should know that you either:

a) ship when stuff is available with the downsite that it costs more but the upsite that customers at least get part of an order early

or

b) they wait for everything and save on postage / handling / custom fees

Waiting until everything is there and then shipping seperately is insane and the worst solution of all.

Sorry for the harsh tone - just frustrated. And Jeff please check your own bill they send you. If they charge you for multiple orders by splitting them then DF potentially is losing out hundreds of dollar.

Thod

(who just got charged some $700 on his credit card 'by error' by another company and is in a foul mood all day trying to sort that out and was hoping at least on positive news from his DF sets)
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#16238
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
We are looking into this and we will have an answer to Iustinian within 24 hours. thanks.
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#16239
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Not sure about multiple shipments. However, 3 CR&W boxes fit into a single shipping box. I wouldn't really wager a guess but is it possible that each box you are receiving was sent as a separate "shipment" because of the overseas nature of the order?
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62 sets and counting. In addition, a boatload of individual pieces or sets of pieces.
 
#16240
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Had the order form not informed you that your order is too heavy to fit in one ?

I had ordered 6 CRW and some individuals.

The Order form form showed me that my order doesn't fit
in one package. So i split it up into two orders of 3 CRW each and some stuff.
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#16241
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Green Knight

No - there was no such warning / information in my case.

I even did some housewiork beforehand - checking shipping charges / options at USPS to figure out the optimal size of the package.

USPS ships up to a max. of 66 pounds. The CRW is 13 pounds. 5 CRW should be above this limit (65 plus extra box) while I did reckon 4 sets and 24 diagonal floor pieces are still below (at least the USPS limit).

To 'save' money I headed the advice given here to combine orders and ordered for 2 people. There was a third one interested but I did reckon I would be outside the 1 shipment/box limit which would defy the whole purpose.

Yes - maybe the shipping center has a lower limit. But there wasn't a warning to me. I think I might even have tried 6 CRW to test out what happens above the limit (while actually not wanting that many) and this sparked my research on USPS.

The disadvantage to order in the UK - you get a flat fee of $25 for each order - no matter how big. I tried to cut it in half by combining two shipments - which seems to have backfired now.

Thod
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#16242
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
This just reinforces what I said in another post, somewhere(!) else in the Forums:

Jeff, you GOTTA get a European distributor! Otherwise, you're going to lose the entire EU market to some dingaling who's already IN the EU and can manufacture & ship without the contorted, cockamamie Customs crap that is KILLING both customers AND DF business over there!
It's an unfortunate fact of business that the European markets are sealed tighter than pre-Matthew Perry Japan. The tax and customs policies in Europe are designed to lock out anyone who doesn't have a local distributor for their products, and NONE of the EU members are going to give up that stranglehold without a fight. Even our so-called 'Allies' are going to hold onto that revenue with both fists.
I DON'T want to see DF lose such a valuable market because you can't find a reliable distributor; dig deeper, there's GOT to be SOMEONE in the European Union that you trust with DF's business. Talk to some of the larger gamer customers, see if DF can work out a deal with them that will be favorable to both parties.

See ya!

Jim
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#16243
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Hi Jens,

my order was 3 CRW, 1 Advanced Builder Set, 1 Room Set and several single pieces. Total amount about 960,-- US$

Today Ireceived the first package with the 3 CRW (and they are really great).

I payed about 164,-- € taxes for the whole order and I fear I have to pay the same amount once again for the second package although I already payed all the taxes.

So my problem is not the second shipment. The problem is that I need two single invoices which correspond with each shipment.

Sorry for my bad English, I hope you understand my problem. I will post again after the second package will have arrived.

Thomas

Okay...I spoke with the Shipping Manager and I got myself an education in international shipping. It is more of an art than a science!

You should be fine when your second package arrives. They were shipped at the same time, so they *should* have arrived at the same time. Regardless, each has a Customs Declaration form that spells out what is inside. If you have any problems, just show them your paper work from the first shipment and you should be okay. You can show them that you already paid your fees for all the sets.

Also, most countries have a 108" limit (all 6 sides added up) on a box -- regardless of the weight -- so some of you get 2 boxes because of this. Additionally, for Australian customers there is this weird 44 pound rule that greatly kicks up postage for anything over 44 pounds...so you may receive 2 packages to get around this rule. It is cheaper to send two 25-pound boxes to Down Under than to send one 50-pound box.

I am told that the USPS calculates the shipping price (in most cases) by a per pound rate, so after a minimum weight is met splitting a package should not add too much to the weight (other than the weight of the packaging). In this case, DF absorbs the cost since when the shipping is calculated the computer does not know two packages are being sent.
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#16244
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Jeff

Thanks for your efforts.
Sounds good - at least in theory ... Sorry if I'm sceptical. I will update you what happens once the dreaded parcels arrive. Maybe this explains while the second parcel 'returned' to the depot. I had anticipated that one to arrive today. What worries me is that the second parcel still awaits charges. Hope this doesn't include a release fee of approx. $25.
If they ship them together and wait for payment then Monday is the first realistic day everything will finally arrive. If this means I will at least save that amount I will be fine - otherwise I won't be that happy.

So much for instructing my wife to stay home today ...

Parcel 1:
19-07-2006 18:52 Medway Depot Returned to depot
18-07-2006 14:27 Medway Depot Delivery rescheduled
17-07-2006 11:23 Medway Depot Awaiting payment of charges
15-07-2006 06:00 Medway Depot Arrived at delivery depot
15-07-2006 02:07 National Hub Sorted in hub
14-07-2006 21:08 International Hub En route to delivery depot
14-07-2006 20:16 International Hub RELEASED WITH CHARGES
14-07-2006 18:47 International Hub AWAITING CUSTOMS CHARGING
14-07-2006 18:47 International Hub AWAITING CUSTOMS CHARGES
14-07-2006 18:09 International Hub Arrived in destination country
14-07-2006 18:04 International Hub Arrived at Hub
12-07-2006 13:40 CAPE ISC MIAMI FL (USPS) Left origin country
11-07-2006 17:40 Delivery Agent - UNITED STATES AMERICA Collected from customer

Parcel 2:
19-07-2006 11:16 Medway Depot Awaiting payment of charges
19-07-2006 06:08 Medway Depot Arrived at delivery depot
19-07-2006 01:43 National Hub Sorted in hub
18-07-2006 21:11 International Hub En route to delivery depot
18-07-2006 19:38 International Hub RELEASED WITH CHARGES
18-07-2006 17:44 International Hub AWAITING CUSTOMS CHARGING
18-07-2006 17:43 International Hub AWAITING CUSTOMS CHARGES
18-07-2006 17:27 International Hub Arrived in destination country
18-07-2006 17:18 International Hub Arrived at Hub
12-07-2006 13:41 CAPE ISC MIAMI FL (USPS)
11-07-2006 17:42 Delivery Agent - UNITED STATES AMERICA

Thod
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#16245
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
yes strange things happen,

my two perfectly balanced orders have been mixed it semms.

Today i went to the customs office to pick up the first parcel.
There when i first saw the parcel i was confused, it barely had the
size of one CWS.

After i opened it up in front of the customs officer, i saw that all
individuals from both orders were in it.

Do you know what it means in german customs, no matching invoice ?
Hope the customs guys will do as i told them.

I fear to be double charged on the postage when the package arrives.
Or that they will ignore the discount for both orders.

We will see. USPS say the second parcel is 3 days after the first, so
i would be able to pick it up at Monday.
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#16246
Are there others with 2 shipments / boxes ?? 8 Years, 3 Months ago  
Jeff

I got a phone call earlier from my wife (I'm still at work myself). Regarding one shipment / 2 boxes.

I got invoiced for taxes twice (just fair as it should be 16% on what is in each box)

I got invoiced release fees twice. This sucks. $25 wasted This was the reason to combine orders and this is contrary to your shipment center.

I got an ominous import duty on top - have not seen this one before. Just doesn't make sense. How can they charge one box different to the other ?? Some extra 10 pounds - well - just add piling it up

Off course - all information is just based on money I get charged as no other information is forthcoming. I asked my wife to bargain at least for the second release fee on the phone. Will know more when I'm home.

Oh - and USPS tracking service really, really sucks. They claim a second delivery attempt. This is insulting with my boxes not even coming anywhere close to my house so far. Seems every time I'm invoiced by Parcelforce this counts as 'delivery attempt' for them.

I'm just sooo happy that Otherworld showed me the Parcelforce tracking site.

In regard to German customers:

Could someone please check what is actually written on your tax statement. Would be of interest if this is parlor games or just merchandise.

Thod
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