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TOPIC: dwarvenforgestuff e-mail address
#15333
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
Question: Does anyone actually read the dwarvenforgestuff@gmail.com address that's included in invoices?

I ask, because a month or so ago, I sent mail to that address asking that my open order shipping addresses be changed, and I never got a response.

Also, I'm anxious to get my CRW sets, and I haven't got a ship notice yet, so I wrote again yesterday to ask about the shipping address change, and haven't gotten a response.

My order for CRW was booked at 10:37 March 15th, which I would have thought made it one of the earliest orders, so I'm a little disappointed not to have gotten a ship notice after sets have been shipping for three days. Perhaps I am misintuiting.
dr.elmo
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#15334
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
Hey Dr E.... I guess the best thing to do here is Call them up. I've herd that they are always helpful on the phone. Sorry for the delay. So I guess there are a few more sets headed for Houston also. Great.... Can't wait for Owl Con next year. Maybe meet up with you folks over there sometime.
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#15335
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
dr. elmo--fortunately I've never had a problem with deliveries or contact from the great folks at Dwarven Forge. Make sure you go through all of the channels first--call them (phone's listed in bold numbers on the very top of the DF homepage) and try the "Contact Us" link (also at the top of the DF homepage) before getting too worried.

I've seen a couple of other folks post some nasty things (on another forum) about DF because they "didn't get a response" -- and they didn't even bother to try to call. Email isn't always the best solution to a problem!

Good luck with your CR set. You'll be VERY happy with it. Have a look at the pics I posted yesterday for a taste:
www.purgatorio.com/gameroom/gameroom2006/dwarven_forge/

-Dante
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#15336
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
Lori (Jeff's wife) got back to me with details and everything's cool with my order.

Pro bono publico, I had ordered a couple of sets of stairs with the CRW, and those are what's holding up the order. The pipeline should be unclogged within the week. Knowing that, it's easy to be patient.

Thanks, DF!

BTW, everybody should warm up their congratulationsotrons for next Thursday. The DF staff, Lori tells me, will be very distracted by the arrival of a new miniature, as it were.
dr.elmo
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#15337
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
LOL, wow, a baby.... Cooool........
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#15338
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
Hey Lori & Jeff! (Am I right?)

WAY TO GO!!!!

DF, the Next Generation!

Be sure to give him or her a hug from Uncle Jim and Aunt Sandy, special delivery from Baltimore, Maryland.

See ya!

Jim
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#15339
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
WOO HOO! Il bambino! Excellent. Another future gamer in the works! ;-}~
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#15340
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
That is correct, sirs. Jeff and I are anticipating the arrival of our baby girl, one week from today on July 6. Hopefully she's going to cooperate and wait for her c-section delivery! (Especially since Jeff is 8 hours away right now at Origins!). Big brother Drake, soon to be 5 years old, is also eagerly anticipating the arrival. We're all very excited.

For those of you that may have been calling, Jeff is at Origins. I am checking e-mail and working on UPS tracking information as I can, but I am not in the office much given the close proximity of my due date. Jeff has his computer with him, so he is trying to respond to many of you as he can.

Lori
Lori Martin
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#15341
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
Congratulations to the both of you!

My son was born via c-section just over three months ago...what a coincidence!
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#15342
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
Lori -

All kidding aside, Sandy and I send our thoughts and good luck to you, and tell that little girl to be nice to Mommy!
Got a name picked out for her?

See ya!

Jim
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#15343
dwarvenforgestuff e-mail address 8 Years, 3 Months ago  
Congratulations!

I am sure you and Jeff are more annoyed than anyone about this last shipment getting in late. Just what you need is for both Origins and new baby to happen at the same time as all of us hassling you on problems with or even just questions on our orders.
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