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Are there news for international delivery?
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TOPIC: Are there news for international delivery?
#14935
Are there news for international delivery? 8 Years, 1 Month ago  
since friday no news, no tracking number,
i ask about an order (2027) over the shop, three weeks ago - but there was no answer! i dont want this order - i think that was a problem with paypal.
The orders (2117 & 2237) are correct but i want to Know whats going on with the river and wall order

manuel
mcwulf
Goblin
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#14936
Are there news for international delivery? 8 Years, 1 Month ago  
It looks like PayPal is working again!

Please try again if you are trying to place an order with PayPal. Sorry for the long wait!
admin
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Jeff Martin

President
Dwarven Forge, LLC
 
#14937
Are there news for international delivery? 8 Years, 1 Month ago  
I haven't been a customer here as long as some of the others, McWulf, but I think I can safely vouch for Jeff and the rest of the Dwarven Forge team. Jeff posted some time ago that there was a PayPal problem (due to a parinoid US - the government thinks terrorists are out to get everyone and because DF was too successfull too quickly and at the same time, the government stepped in and put a freeze on their paypal transactions - at least that's what I got out of Jeff's post).
I don't know what happened to waiting three weeks without a reply, but it was probably an e-mail glitch or something. Jeff and the crew are very good about responding to questions in a timely fashion. This IS his busy time of year, however, as he is also preparing for True Dungeon (and, apparently, some other conventions).

I hope you get your orders and get it straightened out as to what orders you want/don't want.

John
JKW
DF Customer
weaverjk
1st & 2nd Edition D&D DM & Player
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62 sets and counting. In addition, a boatload of individual pieces or sets of pieces.
 
#14938
Are there news for international delivery? 8 Years, 1 Month ago  
my problem is not that i havent an order - my problem is that i have one order more than i want! and the answer is: try it again! i dont want one more! thats together 1500$ i think thats enough and i only want to cancel one of three orders. i write the order number because there was no answer by the contact email in the shop three weeks ago.

thats my problem - not paypal
mcwulf
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#14939
Are there news for international delivery? 8 Years, 1 Month ago  
DOH. I know I read your post as though you were upset because you placed and order and it hadn't gone through right away so you wanted to cancel it.
I didn't realize you had a duplicate order problem.
Hopefully Jeff will read this and take care of it and send you confirmation.
weaverjk
1st & 2nd Edition D&D DM & Player
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62 sets and counting. In addition, a boatload of individual pieces or sets of pieces.
 
#14940
Are there news for international delivery? 8 Years, 1 Month ago  
are there tracking numbers for international orders too? its friday - no email, no tracking number! no answer for my previous questions (the NOT paypal problem - the DF shop problem, the complete billing is 1500$ - only a look, please)!
mcwulf
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#14941
Are there news for international delivery? 8 Years, 1 Month ago  
Hi mcwulf !!

Sorry for your frustrations. Not to be the bearer of bad news, but you may not be able to get an answer for a few more days. The Origins game convention is this weekend and I believe the DF staff is there and unavailable. I tried to call and was greeted with a message stating that and wasn't able to leave a message. I decided to send an e-mail and wait 'til next week for a response. What e-mail address did you sent your question to? I sent mine to dwarvenforgestuff@ gmail.com that was in the "Orders" section of the site ...


Actually, maybe some of you others have asked and received an answer to the same question ...

I was just checking back on my recent orders on the site and I notice the invoice was updated to read "in stock Aug 1st" on a couple of my items. Is that just a blanket reflection of an overall site update or are those items holding up my order? I ask because, when I placed the order, I made sure that everything I picked would be available (per site dates) when the Cavernous Rivers came in.

Can anyone answer while I wait for the DF staff to return from the Origins weekend? It would be a cruel twist of fate to have to wait even longer for my Cavernous Rivers :(
Myrthe
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#14942
Are there news for international delivery? 8 Years, 1 Month ago  
hi myrthe,

thank you for your comment :)=)
i take the contact formular at the shop page - i think its 4 weeks ago - but there was no answer :/
I am not annoyed but disappointed at least a little.
mcwulf
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3xMM01, 3xMM02, 4xMM04, 2x MM06, 1xMM07, 4xMM09, 1xMM10, 2xMM11, 4xMM12, 5xMM13, 3xMM14, 3xMM15, 1xMM16, 4xMM17, 2xMM18, 2xMM19, 3xMM20, 3xMM21, 3xMM22, 4xMM23, 3xMM24, 3xMM25, 5xMM26, 2xMM27, 3xMM28, 3xMM29, 3xMM30, 3xMM31, 3xMM32, 3xMM34, 3xMM35, 3xMM36;
 
#14943
Are there news for international delivery? 8 Years, 1 Month ago  
Just in case you hadn't, the other day I sent an e-mail to the DF staff via their web site.

In addition to the Origins convention Jeff is at this week, his wife is due to have a child next week.

Good luck and I hope this is resolved soon.
weaverjk
1st & 2nd Edition D&D DM & Player
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62 sets and counting. In addition, a boatload of individual pieces or sets of pieces.
 
#14944
Are there news for international delivery? 8 Years, 1 Month ago  
The order fulfillment center normally ships a batch of international shipments on one day per week (previously Friday). They then send us the tracking information via e-mail. I did not receive any tracking information Friday, so I will send an e-mail to them and ask when the first batch of international shipments is scheduled to go out.

As soon as Jeff or I hear something, we will post on the forum. Please be patient, though! As a previous poster said, Jeff's at Origins and I'm having a c-section Thursday, provided our daughter doesn't have other plans! I'm trying to at least hold on until Dad gets back from Origins!

Lori
Lori Martin
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#14945
Are there news for international delivery? 8 Years, 1 Month ago  
Lori,

Go have a daughter; those of us who can't hold their water will just have to carry a towel until next weekend. I don't care HOW MUCH any of us have spent, you and she are more important than money!

GIVE THE LADY A BREAK, GUYS!!!

Jim

PS: If you and she don't make it to GenCon (probably not), send LOTS of PICS with Jeff. The booth will need them to offset seeing him there :lol:.

Just Kidding!
jkratzer
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Jim Kratzer, a/k/a The Mad Yank
Proud Vietnam Veteran, LOUD VFW Lifer
insane GM
 
#14946
Are there news for international delivery? 8 Years ago  
DF Fans,

Thank you for your patience! I completely understand everyone's reasonable agitation and excitement about getting their pre-orders and other ordering delays...we are very sorry for the delay,....... but yes, we were all at Origins in Ohio, except of course for Lori, who is having a baby...YAY!

I think we should all thank the Martin family and especially Lori for allowing Jeff to go to Origins during a time when she might be giving birth on any day!

THANK YOU LORI!

And thank you all for understanding! Things will be back to normal very soon here at DF (although I am sure that the Martin family household will not be normal for quite a while, there will be great joy and lack of sleep!!)

PS
By the way, my sets haven't shipped yet, and I sculpted the darn things! Ha,ha,ha! But i did get to play with them at Origins.....
Stefan
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
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