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The Cool Thing About This Company...
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#13373
The Cool Thing About This Company... 8 Years, 2 Months ago  
Besides the great product and people who are involved in running it, it's the customer service. Bad cusomter service is my absolute pet peeve. There is nothing like calling a company, only to be transferred and put on held from one person to the next, or even worse, voice mail hell! "You are a valued customer, please hold the line because we really don't want to deal with complaints today". Argh!!

So, when I went to register for True Dungeon, and the link was broken, a flash of anger and frustration shot through me. I knew the link to the GEN Con page, though, not a problem, but soon realized, it was getting hammered-kinda like last year! As I waited to get through, I flipped over to DF's webpage, found their number and was preparing to call up and leave a message-not actually expecting to talk to a real human being. I think I was momentarily stunned when not only a person answered the phone, but Jeff himself! Holy $h1t! LOL Well, after talking to him about my concerns for the current registration process, I finally got through and snagged 4 tickets. He was very apologetic and by the end of the conversation, I felt much better. 5 minutes out of his busy day and I was a happy camper! Thanks again Jeff. You guys kick ass!!

J Justice
DMMJ
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#13374
The Cool Thing About This Company... 8 Years, 2 Months ago  
DMMJ -

I have NEVER seen a company - ANY COMPANY - that responds faster than Dwarven Forge to ANY customer's questions, problems, or pleas for help. Jeff and Co. have taken Stefan's pledge of great sculpture and artwork, and carried it over to the next level - SERVICE!
I've seen Customer Service Centers for HOSPITALS that weren't as fast as Jeff has fine-tuned DF to!
Car Dealerships - well, never mind; we won't go there.
Fire Departments.
Police Departments.
911 Call centers!

Of course, I've also seen those last three that make Jeff and the DF'ers look slow - but not by much!

Jeff - Never Change your Basic Philosophy, and WE'LL never change our patronage.

Is it a Deal?

See ya!

Jim
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Jim Kratzer, a/k/a The Mad Yank
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#13375
The Cool Thing About This Company... 8 Years, 2 Months ago  
I too, will pop up and say that DF provides good customer service.
Jeff does now and Stefan did before Jeff.

Thank you DF.
RabidFox*
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SF: Starter(3), Passage(2), Alpha(7), Beta(2) someday soon;
Cavern: Cavern, Cavernous Passages, many individual pieces, Cavernous River & Wall and Cavernous Lake someday soon;
Fantasy: Room & Passages, Room, Octagonal Room, Wicked Additions I&II, Adv. Builder, Diagonal Walls Set, Dungeon Accessories, Medieval Furniture, many individual pieces.
 
#13376
The Cool Thing About This Company... 8 Years, 2 Months ago  
I've seen Customer Service Centers for HOSPITALS that weren't as fast as Jeff has fine-tuned DF to!
I deal with these people all day at work. "Customer service" and billing departments. I swear these people try to give you a hard time on purpose. It's like they think that if you snap and go crazy you'll end up in the hospital and make them more money. I've only ever had to deal with Dwarven Forge customer service twice, once when I had a question and once when I was missing an item from an order. I received emails from Jeff and Lori, respectively. I know they don't really do the volume of business that would necessitate a large customer service department, but it's great knowing they have such an interest in the company that they'll handle these kinds of things themselves. Two big thumbs up for DF.
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#13377
The Cool Thing About This Company... 8 Years, 2 Months ago  
Here here to that! Every time I've called DF (at least, during their business hours), I've recieved great help!

And it's no different in person... last year at Origins, I had bought so much that it would have taken me 4 trips to the car carrying HEAVY boxes, but Jeff leant (loaned??) me their bell-hop cart-thingee to transport it all in one go - WAY cool. Thanks again! And looking forward to seeing you again this year at Origins and hopefully GenCon!
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Dung: R&P 6, Dlx R 1, WA1 1, WA2 1, Narrow 1.5, ABS 1, ABS2 6, Floor 1, Trap 1, Traps2 1, Cav: 2, Cav Pass 0.5, R&W 3, Lake 3, Lake Expan 3, Chasm 2, Ice ?, MBS: 3, Exp 3, DOE: R&P 1, R 2, WA 2, HS 3, RoTA: 6, RoTA2 6, Wood: 6, Acc 3, SciFi: Start 4, Pass 4, Alpha 6, Beta 2, Gamma 6,
 
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