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Big quality problem DoE exp set
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TOPIC: Big quality problem DoE exp set
#65018
Big quality problem DoE exp set 4 Months, 1 Week ago  
Hello guys

I get my last order and i'm so desappointed with the Doe exp set.
I'm customer since 7 years and i've over 44 resin sets, so far i was one very happy customer, always enjoy to invest.
A lot of problems with sizes and thickness pieces,i can't even make one good looking set up....
What happen with the high quality of DF ?
Pictures talk better than words so let's the show begins.

Order N: 2234
2 Hellscape Gate
2 Hellscape Straight Wall with Stairs
2 Hellscape Plumes
2 Den of Evil Extension
1 Catacomb Set
1 Den of Evil Room Set
1 6" DoE Passage w/Inserts
1 Hellscape to Cavern Conversion
1 Hellscape to DoE Conversion
1 Realm of the Ancients Set
1 Realm of the Ancients 2 Set
1 Den of Evil: Hellscape 2 Set
2 Set of 2 Large Columns




































































Any of you have the same problems ? Stephane know about this broken set ?
I really hope to find solution.
Helric
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#65021
Re:Big quality problem DoE exp set 4 Months, 1 Week ago  
I don't expect them to line up perfectly even being resin, but that is poor:( They are all like that? I presume you have contacted Jeff. If they are having a lot of these issues they need to bring it to the attention of the factory.
brvheart
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#65022
Re:Big quality problem DoE exp set 4 Months, 1 Week ago  
My word! I have a been purchasing from Dwarven Forge from the beginning, This is the first time I have seen something like this. I am sure They will make it right.
Oldmanwillow
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#65038
Re:Big quality problem DoE exp set 4 Months ago  
I had the same problems with this set and the WA3
The quality has change
Tom
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Gender: Male Dwarven Forge, le donjon en 3D tbaraban2@wanadoo.fr Location: France ( Briey 54 ) Birthday: 01/21
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More than 40 sets....

Dwarven Forge, le donjon en 3D
 
#65050
Re:Big quality problem DoE exp set 4 Months ago  
Tom wrote:
I had the same problems with this set and the WA3
The quality has change


Unfortunately, me too... My DOE corridors and few pieces from the catacomb set also....
I guess that it is more a factory problem, than the "master piece" problem

Lord
Lordannilhus
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#65052
Re:Big quality problem DoE exp set 4 Months ago  
This has me concerned if this is a general problem.
brvheart
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#65070
Re:Big quality problem DoE exp set 4 Months ago  
I have also Problems with my DOE Exp.

Here is an older Thread with this topic by Kronos with more Infos from Stefan:

www.dwarvenforge.com/forum?func=view&catid=18&id=47432
crazy herald
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Last Edit: 2014/05/14 17:09 By crazy herald.
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#65076
Re:Big quality problem DoE exp set 4 Months ago  
I am glad to hear that Stephan is aware of the issue and has taken steps to resolve the issues.
brvheart
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#65083
Re:Big quality problem DoE exp set 4 Months ago  
Thanks for the link Crazy !
As i saw i'm not the first one to have problems with this set.
I contacted Thod from UK site, i hope we can find solution.
I'll let you know, but anyway thanks you all for backup.
Helric
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#65126
Re:Big quality problem DoE exp set 4 Months ago  
Wow. That is not a good set, I am sorry:( It looks like distortion issues with the Resin due to temperature/weather in the factory...those pieces should have been thrown out during quality control...we will replace them for you and bring it up with the factory. In Resin, there will always be some small imperfections in fitting but these are pretty bad and not acceptable...I am sorry.
Thank you for bringing this to our attention, and my apologies for the subpar castings...
I will be in China, at the factory floor in about a week and I will bring it up directly with the manager.
Stefan
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Stefan Pokorny

CEO Dwarven Forge, LLC
 
#65136
Re:Big quality problem DoE exp set 4 Months ago  
Hello Stefan

I'm very happy to read your last post.I was really worry to stay with unusables sets.
Who i have to contact now to make it right ?
Helric
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#65243
Re:Big quality problem DoE exp set 4 Months ago  
Heliric,

As you bought these through the DF Europe store, I suggest you drop them an email direct.
On the forums, he goes by the name Thod, but you should also have had an email with contact details when you placed your order. (Heading something like - Thod's Bazaar Purchase Order) There is a direct email address at the very bottom of that.
Drop Jens / Thod an email. He is very friendly and helpful. I hope this helps.
(Stefan and co. are no doubt still very busy with the new KS, but one thing I know about DF is that they stand by their reputation and quality. These are well below par and will be sorted one way or another)
dandare
Half
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Last Edit: 2014/05/20 09:45 By dandare.
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RSx8, DRSx3, DRSx4, CWPS, R&Px6, CSx3, CPx3, AB1x2, AB2x2, T1x2,T2x2, NPx3, WA1x2, WA2x2, WA3, CR&WS, CR, CLS, HSI, HS2, Rota1, Rota2, Rota entrance, Nest. Ogres Den(At last!) & various KS1 sets & Add-ons
 
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