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Ruins Sets Going Out!
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TOPIC: Ruins Sets Going Out!
#39623
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
...the holy shipment tracking number arrived
and there was much rejoice.

Looking forward to get the set in two weeks then.
(1 week delivery, 1 week stuck in customs as usual)
Green_knight
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don't hate the character hate the game system
 
#39624
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
mmh....

I'm worried. No shipment number yet....... :(

JEff,

Please, could you send me the shipment number for order No. 392.

Many thanks in advance for your help

Soon

Lord
Lordannilhus
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#39625
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
No shipment advise e-mail as of yet. I'm in Australia.

Sounds like a warehouse malfunction.
Bossman
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#39631
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
No shipment e mail for me yet either?
I think my order number was 390?
I'm in the UK?

Hope nothing has gone wrong!

Dave
David Wasilewski
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#39632
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
Still nothing. My order number is 313.

Could any of the DF staff please comment? I am not really happy that the people from DF tend to ignore Emails, and some threads/topics on the forum seem to be ignored for some time. I know that DF is a small business, but I have dealt with lots of other, even smaller and bigger manufacturers, all of whom are a lot faster nad more forthcoming when it comes to customer support.

I am not really happy with the situation.

That will propably not keep me from buying WA3 and other stuff in the future.

Stupid me.
Nergal
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#39633
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
I have to agree with Nergal. Posting something about the current situation takes only 5 minutes and is well worth it since it might cool down all the hot tempers flaring here at the moment.
My order number is 280 and I haven't heard or seen anything of my order yet. Maybe it's just a warehouse malfunction and the sets have already been sent out. If they were dispatched Sept. 8th they might still be on the way to us in Europe and we didn't get the email tracking number because of some sort of warehouse problem.
I'd appreciate a small comment from Stefan/Jeff concerning this situation, too.

Thanks,

- Dwarf
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R&P(x3), Room(x3), Ruins (x3), WA, WA 2, WA 3, ABS, CS(x3), CPS, CataSet(x3), CRW(x2), CLS(x4), CCS, RotA(x3), ABS 2 (x4), RotA 2(x2), DoE, DoE WA, DoE R&P, MBS(x4), MBS2(x2), Ice Caverns(x3), Fantasy Floors
 
#39635
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
I got my order number on monday (was shipped in fact on sept 11) and received my ruins set this morning !
A quick delivery !
Cross fingers and keep faith in DF.
HeroQuestFrance
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Cavern & Cavernous passages set / Cavernous Lake & River & Wall set / Advanced Builder set 1 &2 / Room & Passage set / Narrow Passage set & Wicked Addition set 1 & 2 / Deluxe Room set & Octagonal Room set / Trap set 1 & 2 / Fantasy Floor & Starter sets / Den Of Evil set & Room & Wicked Additions sets / Medieval Building & Expansion set / ROTA set 1 & 2 & entrance / Hellscape set / All Accessories
 
#39636
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
All the International orders were shipped out Saturday, so they should be arriving very, very soon.

The tracking system in place for International orders does not offer much in the way of seeing the package's progress...only that it has arrived. I apologize for any confusion here. It is my fault that I did not communicate that all the International orders were shipped.

You should all get your orders within the week.

Thank you for your patience and I am sorry for the lack of communication about all International orders have been shipped. Next time we will be sure to send out the tracking numbers when we get them from the warehouse.
admin
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#39639
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
What about non-international orders??? Still haven't gotten my ruins sets, and I'm in NY!
Harneloot
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Champion of the 6" DOE Hallway!VINDICATION!~!

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#39641
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
I actually got my tracking number today. And thanks for the reply. A little feedback now and then is worth quite a lot in customer satisfaction.

I presume that you will get yours sooner than us with the usual delays in customs, Harneloot.
Nergal
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#39642
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
Yes, I got my tracking number today too. It seems my 2 orders have been shipped together, that's nice.
Still, they only left the USA yesterday evening, so it might still be about a week at least for it to get to me. Nice, they will probably arrive at my birthday then, nice present :)


- Dwarf
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R&P(x3), Room(x3), Ruins (x3), WA, WA 2, WA 3, ABS, CS(x3), CPS, CataSet(x3), CRW(x2), CLS(x4), CCS, RotA(x3), ABS 2 (x4), RotA 2(x2), DoE, DoE WA, DoE R&P, MBS(x4), MBS2(x2), Ice Caverns(x3), Fantasy Floors
 
#39643
Re:Ruins Sets Going Out! 4 Years, 3 Months ago  
International Orders

Okay, we have tracked down the problem. An email from the warehouse was not received, and so we did not get the tracking numbers for several of the International orders. We did get one batch of tracking numbers of International orders, and those were sent out on Monday (or Tuesday). The second email was not received, so they never got sent out.

The warehouse re-sent us that second email today, and all those numbers got sent out.

So...if your order status says "SHIPPED" and you are an International customer, then your tracking number should have been sent out.
admin
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