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International fees
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TOPIC: International fees
#16446
International fees 6 Years ago  
Well, on my last few packages DF had written "Parlour Games" on them.

I agree that this should be standard for packages to Europe, but on the other hand: If your customs office is declaring DF stuff as "video games accessories", they are completely out of their minds and the right thing to do here is to go there and talk about it, because that clearly isn't DF's fault.

I've had several cases where the german customs offices declared the packages as "model train accessories" and that also costs some duty. That was harder to argue, but against "video game accessories"? Come on... Just open the boxes and ask them to demonstrate how you should connect the stuff to your PC or TV to get some video out of it...

I don't know if the customs categories are standardized in Europe, but I guess so. I already posted the correct german customs category number here (that luckily has no customs duty):

9504 9090, Gesellschaftsspiele, andere, andere (Translation: Parlor games, other, other)

Maybe you should check if the numbers are the same in France. If they are, request a re-categorisation of your parcels. They will have a hard time defending their categorisation. And if the numbers are the same, it would be a good idea for DF to write that number on the package too. I will ask the guys at the customs office next time, how it should be written on the package so they will see and understand it.

Another thing that you could do is to check if you could change your status as a receiver to "self-declaring" which means that you won't get your packages delivered to your door any more, but you will have to go to the customs office yourself and there declare the goods you are receiving. In that case you will be able to talk with the people there. I found them to be very cooperative. At least this is possible here in Germany.

bye
Wolfgang
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#16447
International fees 6 Years ago  
Sounds like great advice - hope it works for our DF collecting friends in France!
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#16448
International fees 6 Years ago  
Our douane service is to hard to join : only one number phone operational few hours in the week & they have their central in Paris airport so if you live in a province .... and they aren't nice at all !

They also give you few time (3 or 5 open days) to send them proofs of what you are debating.
They are too busy to go back and check the package you are talking about so the best way is for us that DWARVEN FORGE puts on each package a clear description in english & french (or other languages for other euro countries) to avoid a surestimated price and problems.


French customers are now very limited to order something here with 150€ minimum of taxes on each package.
Any news about a way to order directly from China or to get someone inside Europe to import DF ?
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#16449
International fees 6 Years ago  
I'm sure that the DF crew will do whatever they can to accomodate the request concerning labeling on European shipping. In all the times that this issue has been discussed on the forum, I believe that this is the first constructive suggestion that has been made (that DF has any ability to implement).

Based on previous discussions here on the forums, the only way to get materials shipped from China would be to increase the periodic order (to a full shipping canister bound for the US plus all European pre-orders), then have someone fly to China to pull the European pre-orders and ship them directly. Anybody want to pay for that plane ticket? And for the increased stock?

Also based on previous discussions here on the forums, DF has tried on a fairly regular (if not constant) basis to find a European distributor, but has not been able to find one who will do so on reasonable terms; I believe they have actually come close only to have the European party back out, but I may be mistaken. Instead of continuing to "request" (at this point several other words come to mind) that DF continue to expend time and money trying to find a distributor, why not approach the distributors and encourage them to contact DF? Perhaps if enough European customers indicate their interest, a company with the resources and economies of scale to make a mutually beneficial arrangement will decide that it would be good business to carry DF.
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#16450
International fees 6 Years ago  
jackattack just made the biggest and best suggestion yet here for solving the European Union DF problem. However, there will probably be one HUGE stumbling-block, that CAN be overcome, but will be difficult - not impossible, but difficult - and one that will be merely a HUGE Pain in the @$$, but conquerable with determination and pure grit.
Difficult: MANY (Fortunately, not ALL) European manufacturers and EU members resent overseas competition, especially from small US companies. This is a cyclical thing, and the resentment is once again on the upswing. Chalk it up to a resurgence of nationalism, or whatever you want. It's real, it happens, and it usually lasts either 10 years or one European war, whichever happens first. Since the formation of the European Union, I don't see a war happening, so it's probably going to be a decade of "pas un sou pour les Americains."
HUGE PitA: Even with ONE European Union, unless they've finally merged EVERYTHING, each country still have their own Customs Agencies, which means what Germany likes, France Hates, Britain tolerates, and Italy ignores; Denmark never heard of it, Holland smuggles across the border to Belgium, Switzerland stores in banks and refuses to join anyway, Spain and Portugal sells to NATO, etc., etc., etc. And EACH COUNTRY has seperate Customs regulations on how to describe it, what duties get charged for it, and what portion of the manual covers it. And the French (sorry, French guys here) are going to be the MOST BUREAUCRATIC and "Noses out of Joint" about it of all - it's just the way Parisians are. Ask anyone French who ISN'T a Parisian, and they'll likely agree with me.
Sooner or later, SOMEONE with a spare million dollars (or the equivalent in Euros) and an interest in gaming WILL pop up and notice both the quality of DF goodies and the HUGE untapped potential market in Europe - and THEN, Jeff or Stefan will get that e-mail or phone call.
Hell, if I ever hit the Lottery, it just might be ME!
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#16451
International fees 6 Years ago  
Hey Jim,I play each friday to €uromillions (15 millions lottery minimum to 130 millions of €) but nothing has come yet.I warn you I will buy DF and delocalize it to France if I hit the right combinaison hehe ^^.
(1 chance on 17 600 000 ...)

A lot of newcomers into figurines games are asking us into the french forum about taxe fees to get a idea of the total price of their preorder they present us to finally cancel it..., some others still ask us why there is no shop in Europe selling DF.It's true that in the previous years we had one or 2 euro online shops which were selling DF and I don't know what happened exactly.DF are not worldwide videogames,LCD tv etc to get it into classic shops.

According to the price of a set,are retailers affraid of selling DF slowly and with difficulties ?
No matter it's not the subject at all so need once again to say we created a french/german/italian/spanish community of players,tried to combinate our orders & to reduce transport & douane fees years ago,that we already sent mails and tried to find and convince retailers in the past too but none of all the wholesalers contacted were interested.We also gave some addresses to check to DF owners.No result.
Why ?
Because right now waiting for a famous auction website trying to get things cheaper years later is our final resolution to get better international fees.

I just replied last week into this topic to inform DF directors that french customers encounter a problem with the description of the items since the begining that costs a lot : 156€ of douane [maximum 4 sets inside a package]
Being constructive is our goal and informing about this looks important because it's the subject of this topic :

"international fees" including douane's one so let's note we have this year in France 50€ more to pay than before.A new barrier to our passion : from 96€ to 156€ for each DF order !
Argh.

What about other euro countries ?
Should we launch a new topic called EURO ORDERS HERE to get a solution for a entire contener ?
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#16452
International fees 6 Years ago  
First of all "Hello" to all of you, since I just recently joined the customer base and the forum ;-)

Of course I also wondered about the fact that there is no german or european distribution and asked why this is the case. Since then I phoned quite some people to get things moving, but things need to get going. No, I am not the one having enough money at hand to start the first container shipment to europe - sorry. But I am already looking for possiblilities, checking with customs and shipping centers in Germany (since I live there) how to deal with the logistics to get the DF stuff to europe and - just more important - how to store such a huge amount here and get it on to the local distribution and customers.

I just cannot tell any details at this point, but I offer the possibility to open up a website with detailed informations on the great products of the dwarven forge and the ways to get them to Germany and then to the rest of us.

Now there is the main question: Is this of help for anyone? I can just offer to order monthly of bi-monthly, coordinate the shipping and send the boxes on to the rest of us. Surely this "service" is just for those of us, who buy just one to three sets, the bigger orders will be cheapest to order directly.

So what is in for me? Of course I am trying not to make a living out of this, but I'll but 5 bucks or so on top for the handling. I guess that's more than fair for the work.

A possible page might look like this (sorry, but only in german at this time and don't look to much into the mentioned price, it's just a sample):
www.abenteuer-schmiede.de/index.php?option=com_content&view=article&id=7&Itemid=8

What do you think? Is this an option for some of you?

See you around,
Timo

P.S.: I started playing the lottery, too ;-)
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#16453
International fees 6 Years ago  
What just came to my mind...

I asked the DF staff about possibilities for the distribution, but they up to now didn't know anything of the website mentioned above. I hope you DF guys have no problem with a website doing this kind of business! If there is anything wrong with this just contact me or reply so that I can change this on put it from the web. And sorry for not letting you see the page first...

Cheers,
Timo
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#16454
International fees 6 Years ago  
We don't have a "staff"....there is Jeff and Lori:)

It seems fine to me, although i can't read German...
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#16455
International fees 6 Years ago  
You can play around with the shipping calculator to see your various shipping costs based on different sizes of orders, but I don't think larger orders save you a lot of money on shipping -- since rates are based on weight. Anything you wish to do to promote DF is fine with us. Good luck!
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#16456
International fees 6 Years ago  
For someone who is buying 4 or more boxes this makes no difference, indeed. I played alot with the price calculator and made my own calculation sheet.

Say one german customer wants to buy one box, the Room Set. That's $89 plus $60.50 for the shipment plus the mentioned taxes to Germany for a total of $177.90 (leaving the conversion to Euro for simplicities sake).

The same customer buys on combined shipment with 9 other friends. The final result is this: 10x $89 plus $254,60 shipping, equals $1,144.60 plus taxes for a total of $1,362.07 or $136,20 per set.

So let me round up to $140 on my website and send the set in Germany for €6.90 (~$9) to the final customer and he would pay about $30 less for his box. And he has no troubles running to the customs (I had to fetch all five packets received until today at the customs office). It is not much, but besides this we get to know some potential for my credit people to maybe get the money to ship the container in. Let's see it as a first step.

Well, let's hope it IS a first step with more to follow.

CU around,
Timo
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#16457
International fees 6 Years ago  
Things are at the same state as before. We are still open to finding an overseas distributor, but it has not panned out. The economics involved don't make for an attractive opportunity for someone. We will continue to be open to the idea, but it does not seem likely -- even given the weak dollar.
Yes, we've been burned before...almost put us out of business...this time we are not looking for a distributor so much as just someone who will take a container and ship it out for us to our individual customers and maybe to a few select stores...basically, a fulfilment center...

Stefan/ Jeff,

I would like to be that center in Canada.
(Although it would be more of a Truck load instead of a Container).
I have faith in your product and believe there is a better way to get it into the hands of more Canadians.
I will email both of you with my contact information and hopefully we can find a solution that benefits you, me and most importantly your Canadian customers.

Thanks,
BLAST

Steve Lefort
416-835-6910
www.dijik_artist@hotmail.com
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