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INTERNATIONAL SHIPPING UPDATE!
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TOPIC: INTERNATIONAL SHIPPING UPDATE!
#10701
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
Stefan,

I "think" what happenned is that following the decusion to sell direct DF then did some heavy on-line discounting which undercut the retail market. Please bear in mind that the local market prices are heavilly inflated so the new USA prices suddenly made direct international orders from the USA feasible. This is actually not an uncommon scenario for other gaming products. Retailers assumed, rightly or wrongly, that were then left holding stock that they would then have to discount to move and didn't want anymore from the distrubuters who were then left with stock.

I would be suprised if the $ amounts were that large but the principle might be the issue.

Regards
Bossman
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#10702
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
On the $20 handling fee.

No problem with the idea but is should only be charged on orders below the minimum order amount. The minimum order concept is a method of absorbing the extra administration costs over a bigger lick of profit.

To do both is double dipping.

Cheers
Bossman
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#10703
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
One point I would like to raise (and also compare notes with other international customers with) is that I recently tried to order some DF products but my e:mail replies to DF price qoutes seemed to keep going astray? A typical order of events went something like this:

I e:mail DF and ask for a price quote on buying and shipping some DF products to a UK address.
I get no reply for two weeks so I send in a query to DF.
DF answers, saying "What order?" They promise to send a quote soon.
I receive the quote and then reply to it, saying yes, I would like to order.
Two weeks later, no reply, so I send another mail asking then to confirm they have received my order.
I receive a reply to this mail saying, sorry, they still have not received my order confirmation.
I give up, frustrated.

I thought about it for a bit and considered there might be a problem with my computer and/or server (I am not very IT literate!) So I passed my order to a local friend to order for me. Nope, he had the same problems.

Result: I would be willing to buy$500 worth of products but can't seem to get through to DF to actually order it?

Has anyone else experienced this problem or am I just unlucky?

Dave
David Wasilewski
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#10704
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
This could explain why so many potential international customers seem to be failing to convert their enquiries into orders (and hence the new $20 tax, oops I mean 'service charge' on international purchases)?!
otherworld
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#10705
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
Well man, I can't talk for anybody but myself, but I'm from Spain, and I have to say that my Den of Evil Order (the only one I've made directly to DF) was proccessed in a couple of days. I sent the order to Lori, and she replied with the total cost plus shipping to Spain, requesting me to confirm to process it. That was August 2 2005, and I answered immediately. 4 August 2005 I recieved a link to paypal with all the order calculated. I paid and... voilá! December 2005 I had my den of evil... all very easy and comfortable. That's my experience... hope it helps...

Greetings!
arsthein
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I want my DF Spiderweb Accesories Set!!! ^O^U
 
#10706
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
One point I would like to raise (and also compare notes with other international customers with) is that I recently tried to order some DF products......
Has anyone else experienced this problem or am I just unlucky?

Dave

Very similiar to my experience when I firdst tried to order DOE.
blairgb
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Advanced Builder - Cavern x2 - Cavernous Passages x3 - Deluxe Room x2
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Room and Passage x2 - Room Set - Traps Set 1 - Traps Set 2 - Wicked Additions
Wicked Additions II - Accessories - Furniture - Treasure
 
#10707
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
yup, still haven't received another email since dec 20th. i'm glad i'm a forum member or else i'd be mighty pissed off. nonetheless, i'd still like to order some stuff.
dudebird
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#10708
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
Hi

Here is my experience:

Order 1: DOE - Mailed DF on 1.August - invoice on 2nd August, PayPal invoice soon after

Order 2: Individual pieces - took more than 4 months, several e-mails and 2 phone calls to be processed. Middle August until middle of September. I know it was around GenCon when I originally wanted to order. But even in September it took 2 weeks to get the shipping estimate.

Order 3: 2 weeks - one reminder phone call. This was going to an US address - therefore calculating shipping cost was easy.

What really troubled me: Order 2 contained the Lizard Man tribe. I knew it was close to run out of stock by the time I ordered it - and unlikely to return (at least any time soon). In Order 3 I tried to take advantage of the limited time sale for miniatures - to get all of the different Ork sets.

On the positive site - I've now a complete collection. I managed to get all fantasy pieces ever produced by DF - at least a single time. And I had just a gamer around today - who liked the orks a lot.

Thod
Thod
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#10709
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
Please keep in mind that the most recent changes in DFs international shipping policy are being implemented with the goal of changing and improving the administration of future international orders.



That being said, I would also like to add an additional comment below...

THANK YOU!!!!!!!!!!!!!!!!!!!

To JEFF, LORI, STEFAN and everyone else at Dwarven Forge for your continuing efforts to create, manufacture and make available such an awesome product - for all of us to enjoy.

I for one, truly appreciate your efforts and look forward to the awesome new sets coming out this year.


Steve
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#10710
INTERNATIONAL SHIPPING UPDATE! 8 Years, 6 Months ago  
I for one, truly appreciate your efforts and look forward to the awesome new sets coming out this year.
here here! i'm drooling over the new sets and can't wait to get a chance to play with them. thanks for designing killer sets stefan! and thanks jeff and lori for keeping this boat afloat.
dudebird
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