KS4 Replacement Pieces

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unclebilly
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Re: KS4 Replacement Pieces

Post by unclebilly » Fri Mar 02, 2018 7:46 am

Kryzsko wrote:
Sat Sep 30, 2017 11:48 pm
So do we have to request these replacement pieces (stairs and round floors) or are they going out to everyone that got the original pieces?
What is wrong with these pieces. I have a lot of the Castle stuff but as of yet had to use any of it so I have never put any of it together. What should I be looking for ?

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Re: KS4 Replacement Pieces

Post by Archimagus » Fri Mar 02, 2018 12:38 am

The restock sets did not have the corrected pacman pieces. But Chinese New Year is over so we should see something soon.

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Re: KS4 Replacement Pieces

Post by Arravis » Thu Mar 01, 2018 3:46 pm

AnimeSensei wrote:
Wed Feb 28, 2018 4:54 pm
this is an issue that I would be heavily surprised to be addressed.
Nate is an employee, this is a thread started by him saying they would be taking care of exactly this. I'm certain they will address it.

DevGuy wrote:
Thu Mar 01, 2018 1:38 am
I won’t be spending another 10K if they hope we forget - but I don’t think they will, Nate has already said they’d work something out with the stairs and lamps etc.
I'm with you on this... its a niche product that a few spend vast amounts of money on. To leave those people displeased like this would be a disastrous breach of trust for future projects. DF knows this, their customer service has taken care of such issues in the past, I'm confident they will again... just an issue of how long it takes.


Didn't see this when I replied:
natetaylor wrote:
Thu Mar 01, 2018 3:21 pm
We're due for an update from the factory very soon.

Will keep you posted!
Glad to hear that, thanks Nate!

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Re: KS4 Replacement Pieces

Post by natetaylor » Thu Mar 01, 2018 3:21 pm

kodiakbear wrote:
Thu Mar 01, 2018 2:06 am
natetaylor wrote:
Fri Sep 08, 2017 2:24 pm
We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?
We're due for an update from the factory very soon.

Will keep you posted!

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Re: KS4 Replacement Pieces

Post by GardenDM » Thu Mar 01, 2018 11:54 am

I just saw the thread on the new mold for the 8x8 flagstone floor. Reading the tea leaves a bit, but if they redid that mold, perhaps they redid some of the others to "fix" the worst of the issues we've seen. Just speculating here.

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Re: KS4 Replacement Pieces

Post by Archimagus » Thu Mar 01, 2018 2:13 am

I would say they will not have an answer till after Chinese New Year. Otherwise we would have already have heard something. Soon. :lol:

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Re: KS4 Replacement Pieces

Post by kodiakbear » Thu Mar 01, 2018 2:06 am

natetaylor wrote:
Fri Sep 08, 2017 2:24 pm
We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?

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Re: KS4 Replacement Pieces

Post by DevGuy » Thu Mar 01, 2018 1:38 am

Having spent $10K in just 2 years I for one would not be pleased if DF did not find an agreeable solution for the most egregious faults. I won’t be spending another 10K if they hope we forget - but I don’t think they will, Nate has already said they’d work something out with the stairs and lamps etc.

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Re: KS4 Replacement Pieces

Post by GardenDM » Wed Feb 28, 2018 8:35 pm

Perhaps a mini "Back to the Castles" Kickstarter that offers expansions to the castles as well as KS pledges for the most popular castle sets for those who missed it (or those who want MORE) would solve the funding problem and shipping cost problems.

Keep the KS scope tight enough to manage costs and backer sentiment (i.e. maybe $500-$1000 for an all-in pledge for new pieces). And offer returning KS4 backers add-ons packs for the "fixed" replacement pieces in whatever quantities desired at-cost or even lower (depending on how the math all works out).

I'd be in for $500 if it got me some cool new castles stuff and fixes for a few key pieces.

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Re: KS4 Replacement Pieces

Post by GODofwar » Wed Feb 28, 2018 6:51 pm

AnimeSensei wrote:
Wed Feb 28, 2018 4:54 pm
While DF has top-notch customer service, this is an issue that I would be heavily surprised to be addressed. They would need to create new molds, produce, possibly paint, ship, and distribute pieces. It's a logistics and financial nightmare. Much better to find an alternative solution, like a preorder of fixed pieces at a discount. It's not good for the consumer, but DF is a small company and the castles KS was pretty tight from what I know from random quotes from Stefan and crew.
Concur. I would be willing to live with the problems for something like this. Redoing molds may be necessary anyway, though, b/c they continue to produce the pieces. But redoing the molds NOW is not likely.

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